Rocket Mortgage

This Rocket Mortgage for my refinance was so easily done. The uploads worked every time, and the system alerted me off something was needed. If I needed a question answered I either got my representative or someone who could help. Thank you!

Bottom Line: Yes, I would recommend this to a friend

Until being pestered to complete this survey, the experience was five stars.

Hopefully, now that I’ve completed this thing, they'll stop nagging me.

I tried to submit this, but apparently, they need me to be more thorough with my response about being nagged to complete this vapid self-aggrandizing survey.

I hope you feel pumped up by my response.

Bottom Line: No, I would not recommend this to a friend

The process was fast and accurate, however, you have to have all the documentation in front of you ready to go, is easy to understand and be ready to copy, paste, and fax. The agent will guide you step by step. You have to commit period!

Bottom Line: Yes, I would recommend this to a friend

I really enjoyed the experience of this mortgage process. The people that work for Quicken Loans are personal and professional. I received either an email or a phone call every day keeping me informed of the progress of our loan. I was told by another mortgage company that they couldn't issue me a loan after dealing with them for two months, but the great people at Quicken Loans got it done in less than three weeks and addressed the same issues the other company had. Thank you for your quick and professional work, and I would recommend Quicken Loans to anyone.

Bottom Line: Yes, I would recommend this to a friend

My mortgage was fast and easy. I had to provide minimal information. I didn't spend hours digging up tax returns and other paperwork. When I had a question about some amounts on the Closing Statement, the question was quickly addressed and the document was updated. From application to closing, the entire process took 14 days. We got our proceeds check less than a week later and our Friends and Family bonus exactly a week after we signed. The closing process was easy, though the app they used was painfully slow. I meant to offer our Wi-Fi to speed it up, but kept forgetting while we chatted between documents.

Bottom Line: Yes, I would recommend this to a friend

I would recommend using Quicken Loans to anyone looking for a Mortgage. I had the most helpful customer service, and it was very fast and seamless service from start to finish. I even closed two weeks early. Big thanks to Tyler Lovejoy, who was amazing to work with through the whole process.

Bottom Line: Yes, I would recommend this to a friend

We had a mortgage with Quicken and decided to refinance to make use of our equity. From the first contact to closing the process was a smooth one. All the paperwork was done online, but if we had questions, Chris and the team were available to guide us either by phone or through the website.

Bottom Line: Yes, I would recommend this to a friend

Brian and Kate were an awesome twosome! They were professional and friendly. They made you feel like family. They were always willing and able to answer any questions day or night. They made the home buying experience painless and fun. Thank you for being a part of helping buy the house I've always been hoping for. I have recommended everyone whom I have spoken to about my new house to Quicken.

Thank you!

Bottom Line: Yes, I would recommend this to a friend

I had previously used Quicken on a mortgage loan and was impressed with the speed and efficiency of the operation. Basically the same or better rates as the next.

When I needed to replace the roof on my home I started shopping around for refinance options, these folks were competitive with others I called. As a previous satisfied customer I decided to go with them again. I'm impressed again! I believe they've even improved from before. I believe the people make or break a company and the ones I dealt with this time were awesome! My intake broker, Matt (please edit if can't post names) was exceptional; friendly, knowledgeable and just plain easy going, and a good communicator got the process moving quickly. Once in the queue, Christine was 'on the job' keeping things moving along fast, reaching out when something else was needed.

From start to closing I was again totally impressed with the people and process. Highly recommended! Thank your team for the amazing job!

Bottom Line: Yes, I would recommend this to a friend

Overall, we had a very good experience with Rocket Mortgage. Our credit score was not very good, but Rocket Mortgage was able to do a few things to work around this. We were able to re-finance our present mortgage and save over $300 per month with a 15-year refi. The people at Rocket Mortgage were very knowledgeable and very customer service oriented.

The only negative aspect of the Rocket Mortgage experience related to the property appraisal. At first, we were told that we would not even have an appraisal since one had just been completed by Loan Depot a few weeks earlier. The Loan Depot appraisal came in at well above the loan amount ($380,000 appraisal vs. $180,000 loan amount), although below what we believe the true market value of our property is. In addition, the Loan Depot appraisal was performed for an FHA loan, which is typically more stringent than a for a conventional loan. In any event, Rocket Mortgage wanted another property appraisal, but told us they would "waive" the appraisal fee since we already paid for the Loan Depot appraisal.

The Rocket Mortgage appraisal came in at substantially less ($325,000) than the Loan Depot appraisal, but once again well in excess of the $180,000 loan amount. But unfortunately, this was the appraisal that was used on the Rocket Mortgage loan documents and has become public record. In our estimation this is almost $100,000 below what we believe to be the actual market value of the property, so we are very upset about this.

And the topper came when our Rocket Mortgage loan advisor told us that "waiving" the appraisal fee only meant that we didn't have to pay for it up front and that it would be rolled into the loan amount. That's when I pretty much threatened to pull out of the whole refi deal unless they deducted the appraisal fee completely. To Rocket Mortgage's credit, they did offer us more than the actual appraisal fee in credits on the refi, but the whole appraisal situation left us with a less than satisfactory feeling about the deal.

Bottom Line: Yes, I would recommend this to a friend

I’ve bought a lot of houses over the years, and Quicken made this the best financing experience I’ve ever had! From the initial contact with a loan specialist until the day we closed and got the keys, everything was streamlined and seamless!

Bottom Line: Yes, I would recommend this to a friend