Luminess Air

It is a COMPLETE SCAM! I was unhappy with the product after using it, so I returned it, with all the system and make-up in the SAME BOX. I was credited around $75 for the makeup but not the system, and since my installment payment was declined, they reported it negatively to the credit bureaus. What's funny is they claim they never received the actual airbrush system itself, and since I was unable to provide them with a receipt or tracking number from the post office, they claim it wasn't received. How could that be, when they received and credited me for makeup THAT WAS IN THE SAME BOX AS THE SYSTEM?

I called SEVERAL times to get this resolved, was treated like I was an idiot, as well as spoken to in a very condescending tone. I reported them to the BBB, and hope I see results.

Bottom Line: No, I would not recommend this to a friend

Total bait and switch, they charge your credit card over and over without authorization even AFTER you cancel.

Then they offer a 30-day money back guarantee, guess what, IT'S AT YOUR EXPENSE!

I really do not understand how they stay in business.

Bottom Line: No, I would not recommend this to a friend

I ordered this for my daughter and low and behold the system is very expensive with the makeup that they provide with the system. The machine did not work as the video and the makeup is not quality. The best part is they enroll you in a club which you don't want or know about and hit you for charges on your card. Would never suggest this to any! What a shame as many companies do this in the beauty field knowing women only want to look their best.

Bottom Line: No, I would not recommend this to a friend

Okay, I am not a sucker for online sales, but apparently, I missed the auto makeup refills they started charging my account. SO mad and plan to report them to the Better Business Bureau!

And I called the company and the sales associate kept badgering to keep some sort of auto makeup supply! I kept saying no no no no and he kept talking.

Bottom Line: No, I would not recommend this to a friend

I saw the infomercial on TV. I ordered the Luminess airbrush kit plus a little extras. It took me a little time to get used to using the machine and the product. I watched their online videos and videos of consultants. I continue to order more and more product. I've not had any negative experiences. It takes a little bit of time to find my shade of foundation, but they are quick to send you different shades and types to help you out. I also received a couple of faulty bottles that leaked, but they sent out replacements within a week! Customer service has been very helpful. I enjoy using the system and playing with all the fun products.

Bottom Line: Yes, I would recommend this to a friend

My husband paid $150.00 for a kit that made me look 20 years older, the color wasn't right, and every age problem I have on my face it did not cover it up. I'm going to get the right color and try it again and if it does better, I will write a better review.

Bottom Line: No, I would not recommend this to a friend

I'm not happy with their 3 payment program that ends up as 4 payments when you read the fine print. Buyer beware! Other than that, my daughter seems to really like it. I'm just not fond of deceptive advertising. I planned on spending $100.00 but its costing closer to $ 140.00. Also, they automatically sign you up for make up every sixty days so you have to call and tell them before they send it or they will bill you.

Bottom Line: No, I would not recommend this to a friend

When I bought this product never was I advised that it would be a monthly re-occurring charge that adds up to over $400. I called and the customer service lady was so unprofessional, so rude, and acted like "oh well," advised that I have to pay to send it back and that I would be charged two payments and the trial payment as well, and a 25% stocking fee. I will never buy anything again from a commercial, and I even asked the lady when ordering if there were any more charges and she said no. Another LIE. I sent it back because it was not worth the money, it came all thrown in a box like it was used, I never even had a chance to use it, and it has cost me almost $200 and the $20 shipping back cost. This is a total SCAM.

Bottom Line: No, I would not recommend this to a friend

They set you up on a plan to send you more products and don't tell you. When I order it they did not tell me it was a trial or I would never have bought it. And the product sucks. Does not work like it says. My daughter hates it. Terrible!

Bottom Line: No, I would not recommend this to a friend

They keep charging my credit card. I tried to return after my first payment and they were going to charge me the return. It is like a nightmare. DON'T order, DON'T fall for it! The colors they sent weren't what I ordered, and when I call to return them instead they kept telling me they would send the right ones for free. It is still the incorrect ones and they still charge my card. They are a scam. I am so angry to be robbed like that.

Bottom Line: No, I would not recommend this to a friend

I purchased $293.36 worth of makeup from this company and I never received the product! I purchased it in October and I tried several times calling, live chat, and sent emails. Finally today I called another customer service hotline and spoke to Hope, who told me that she couldn’t verify if I received makeup so there is nothing that they will do...insinuating that I’m lying, and since it took three months for me to finally speak with someone that there is nothing they can do.

I’m canceling my debit card immediately, so they can’t take any more money from me and filing a complaint with the BBB. This is insane to treat a customer like this after spending whatever I’ve spent. The only thing they said is we can’t do anything. NEVER order from them and make sure you ask for signatures required because that’s my fault also. I was supposed to ask...

I’m so upset and will be following up with everyone to let you know if the manager calls me back, which they wouldn’t give me her name. It’s just a joke, a very costly lesson, but I’m going to make sure as many people know how they operate and treat their customers. I want to rate zero, and I couldn’t tell you about the makeup because I’ve never used it...

Bottom Line: No, I would not recommend this to a friend