HomeLight

I called HomeLight after seeing one of the commercials and was contacted by a HomeLight rep explaining how the process works and how the agent would contact me, it was very reassuring. I was contacted soon after by Ambreen. She and her husband helped make the selling process so easy. They were always kind and friendly, and extremely knowledgeable of the market! The photographer they work with is amazing and I see why they chose him. They priced my house well and as a result, we had a strong offer in three days, went directly into contract, and sold soon after for just a fraction below asking.

I am very pleased with the service given by HomeLight and Amber and Salim.

Bottom Line: Yes, I would recommend this to a friend

I acted as a buyer and completed the info. I got four agents. All of their experience years were incorrect as I know them all. Two of the agents are not even agents in the area, they are over an hour away.

Since some of us use three MLS systems, you can never calculate the real number of sales.

I was just given an award for multi-million dollar sales in my company and have sales far in excess of three of the four agents. I didn’t make the HomeLight list. I live in the area, only one other agent lives in the area.

This is really bad information to the general public! It’s very unfair to hard working agents that are here in the area, have the sales volume and know the area. Anyone buying or selling would not be getting a fair deal. Beware of this website!

Bottom Line: No, I would not recommend this to a friend

As we began the process of listing our home, I contacted HomeLight to see what services they offer in helping us. I was pleasantly surprised to receive at least three agents for consideration, complete with qualifying information. I spoke to four agents in total and interviewed two, including Gregg Tepper, who was the HomeLight top recommendation. Gregg came well prepared with comparable sales of homes in the area and what turned out to be a very accurate estimate of the home's value. He toured the house and suggested several improvements, one of which was not readily apparent to me. The house sold within ten days of the listing going live and closed in six weeks total.

Some people may not be aware of HomeLight or feel they are experienced enough to select an agent without advice. To both those and the less experienced I recommend contacting HomeLight. It was well worth it to me, and I am one of those "experienced" people.

And: "it don't cost nuthin" - Bluto in Animal House.

Bottom Line: Yes, I would recommend this to a friend

HomeLight tries to bribe people into writing good reviews on them. They actually did absolutely nothing to warrant that. So zero stars is what they deserved. Be careful of all the other five stars, those are fake reviews.

Bottom Line: Yes, I would recommend this to a friend

My home was built in 1988 and when I entered the address to see the value since I'm planning to sell, I get a message something like "no such address" so must be a scam! Beware!

Bottom Line: No, I would not recommend this to a friend

Ashley from ReMax was an excellent agent that made the buying process as smooth as can be for me and my wife. Because of HomeLight, I was able to connect with her within just a few minutes after filling out a very simple questionnaire. A couple of months later, we closed on a house! I will be using this service again for another house out of state and am looking forward for another excellent experience.

Bottom Line: Yes, I would recommend this to a friend

We first heard about on HomeLight on TV and gave it a try. The website is very easy to navigate and we were immediately contacted by the agents HomeLight selected for us. The agent we selected was outstanding and we were able to sell our home to the first couple that came and looked at it at full ask. Agents selected by HomeLight are definitely the cream of the crop and the results spoke for themselves.

Thanks.

Bottom Line: Yes, I would recommend this to a friend

HomeLight was instrumental in the decision making for the realtor I selected to sell my home. They provided me three viable real estate professional candidates, none of whom were on my initial list of brokers under consideration. I interviewed all three additional candidates provided by HomeLight and ending going with the top pick provided by HomeLight. The HomeLight service enlightened me to potential real estate professionals I would not have otherwise considered utilizing. The service is very beneficial for individuals who seek to consider all viable options available in the real estate professional search.

Thanks for the service.

Bottom Line: Yes, I would recommend this to a friend

A customer service person whom I will call Zorro called me today while I was in the middle of a particularly difficult problem in my work, and asked if I had yet talked to any of the real estate agents that HomeLight's lead-generation service had referred to me. I was amazed at Zorro's condescending attitude. He:

- Tried to correct the wording of my questions.

- Wouldn't tell me his last name.

- Said he didn't know how much the agents who work with HomeLight pay for their leads, claimed this was immaterial because I didn't have to pay it directly (but of course I do pay at least part of it indirectly, and this, of course, will ultimately influence the sale price of my home), indicated that others in the company would know the answer, but refused to forward me to someone who did.

- Accused me of "interrupting continuously [sic]" when I failed to wait for him to finish explaining things to me that I've known for 30 years.

- Told me I wasn't listening to him (I was).

- At one point said, "Let me tell you how the real estate industry works" (I've been buying and selling real estate since 1979).

- Refused to let me talk to his supervisor.

- Refused to listen to my suggestion that his company revises its online claim that "agents can't pay us to be listed" (I'm paraphrasing), which most readers will misinterpret in a way that constitutes a corporate falsehood on the part of HomeLight.

I must admit that I was unusually blunt in my reactions to Zorro's foolish attitude, but as I've learned from 50 years in business, no matter how angry a customer gets, for the good of my business it is my job to remain polite and de-escalate his or her ire, not to fan the flames. Zack seemed clueless on this account. Maybe he, too, was having a bad day - but he was being paid to maintain a businesslike attitude, and I wasn't.

When I asked Zorro how long he had had his job at HomeLight, he said, "About a year." I suggest that HomeLight look into improving its customer service training.

Bottom Line: No, I would not recommend this to a friend

HomeLight worked great for us, we found the best realtors, Tony and Pam Williams, who were super-knowledgeable about real estate and about the area. They were 100% instantly responsive and were totally there for us every step of the way, even though we’re from out of state! I don’t know how else we would have found such a great real estate agent if it weren’t for HomeLight.

Bottom Line: Yes, I would recommend this to a friend

Great website, helped us sell our home and connect to a realtor that was great. From the time we started at HomeLight to the final sale, the realtor HomeLight connected us with was great. She kept us informed, got us a lot of prospective buyers in short order, and helped with the offer price negotiation. Once we had an offer, she walked through the rest of the process of repairs and final disposition of all the odds and ends to get it done. Great service and would recommend to anyone looking to buy or sell. Courtney Martinez and her team were amazing. I will be using this service again if I am ever in the market again and would recommend it to anyone in the market to buy or sell.

Bottom Line: Yes, I would recommend this to a friend