Winc

Winc

Overall Rating

2.0

65 Customer Reviews

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Summary

Winc sells private label wine on a subscription basis. The company wins points for its selection, but customer reviews indicate that some people aren’t happy with the cancellation policy.

Pros

  • Wide variety of wines, ciders, champagne and more
  • Lots of information available for every bottle

Cons

  • Some customer service complaints
  • Expensive shipping unless you sign up for a membership or purchase at least four bottles

Customer Reviews

2.0 Stars out of 65 Reviews
5 Star:15% 4 Star:7% 3 Star:3% 2 Star:12% 1 Star:61%
25% Recommend This Service
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Posted on May 25, 2015

Low quality wine and poor customer service

By Anthony DiSanti, New York, NY, Verified Reviewer

A friend recommended this service, so I gave it a try. The wines were low quality with very simple flavor profiles and extremely short finishes. If you're looking for something cheap that doesn't taste bad, this is a good choice, but if you like wine, don't bother.

More annoying was that cancellation was difficult. They don't have any way to cancel on the site, nor via email, nor by calling them unless you call during business hours in their time zone. I was also charged a cancellation fee, which I always consider to be the sign of a less reputable vendor.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 8 People Have Voted

Posted on Mar 20, 2015

Just Say No

By Marc , East Hanover, NJ

They have a very poor disclosure about automatically being enrolled into a program where they will ship you three bottles of wine monthly and charge your credit card that they maintain on file.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 5 People Have Voted

Posted on Mar 13, 2015

Feels like a scam

By Michael , Seattle, WA

I ordered a box to try the service. It turns out I automatically got subscribed to receive monthly boxes. There is no way to stop this on their websites and the person on chat said she couldn't do it either and that I need to call. Sounds like they're working on making it as hard as possible for people to opt out.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 8 People Have Voted

Posted on Mar 7, 2015

Scam

By Becky , Boston, MA

Same as other reviews, I purchased the first time to try and there was no notice at all letting me know about the auto enrollment for monthly shipping. I could not cancel online and needed to call in order to do so instead. I hate the experience! It's just a scam!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Feb 19, 2015

Same review as others

By Anonymous ,

I didn't know (since they don't inform you) that you are signing up for a monthly service upon the first order. I just wanted to try to see if I liked it, next I know, I'm getting a notice that my card is being charged. Pain in the butt to cancel account as well. Total waste.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Feb 15, 2015

TOTAL RIP OFF

By MH , Dallas

Place an order with this company and they will automatically sign you up for monthly boxes at $45 each, which you can only cancel by phone. There is no warning that they are going to do this. And the wine isn't even good. This company is a COMPLETE SCAM! Stay away. Don't even sign up.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Feb 1, 2015

Not worth the money or hassle

By Katie , NC

Ordered one box of wine. It was decent, but not worth the cost. I have several nice, local wine shops near my house that have better wine and lower prices.

It's difficult to cancel. I called and was on hold for 10 minutes before I talked to a person. Of course they asked why I was quitting and I told them I no longer drink (good way to avoid them trying to convince you to stay). I guess he didn't have much to say after that. He canceled my account, then asked if I need anything else. I said, "no, but thank you so much" and he hung up immediately. Not professional and downright rude.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Jan 14, 2015

Not worth the hassle for the wine they offer

By Todd , Denver, CO

Website is fine, wine is just o.k., you can do better just going to a decent wine store. You have to be home to sign for the order, or you have to pick it up elsewhere, which can be a hassle. They will not let you cancel via a link, or by email, you must call them. They list a couple of lame reasons why this is the case, but to me it shows they have no confidence in their operation, and want to give you the hard sell when you call. I recommend you avoid this company.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Dec 10, 2014

Not impressed

By Chris , Cincinnati, OH

Wine is average to below average. It's nice (I guess) to customize orders and put off an order for a month, but that was not that important to me. My first shipment came with bottles falling out of the cardboard compartments, but the wine was not damaged. Second shipment had no issues. Our second order had one of the bottles corked, the wine was vinegary and not drinkable. We have not had the other bottles yet. Their solution was to give two credits to my account, although I doubt I'll use them since I have no desire to get any more of their wine. The Ohio taxes along with shipping make this cost- wise a disadvantage, and I'm not doing that for sub-par wine.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Nov 16, 2014

They make it really hard to cancel the 'membership'

By Mister s. , New York

Tried several times to cancel the monthly charges. No link to cancel. They say the only way to cancel is to go on email chat but it's a blind link! You literally have to call to cancel. They're only open on California time. Totally bogus to make you work that hard to cancel. I wouldn't recommend this.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 8 People Have Voted
Showing 56-65 of 65

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