Zulily

Zulily sells poor quality clothing that's over priced, and takes forever giving delivery merchandise. The company doesn't accept responsibility for clothing that come in wrong size or defective. Instead, Zulily blames the manufactory they order clothing from.

Bottom Line: No, I would not recommend this to a friend

Re: Collapse It Bowls.

Unfortunately I was only shipped one item in this “set of six” order. I contacted Zulily customer service and they kindly resent another order (set of six) at no charge. Again, I only received one item. I contacted Zulily customer service wanting the additional four items sent overnight because at this point I needed the products ASAP, since they were intended to be given as a gift. Here is where the trouble began. Zulily initially wanted me to pay an additional $119.00 for the already purchased four items. Their reasoning is that they credited me $60.00 for the original purchase plus $20.00 for overnight service. Somehow Zulily figured each bowl must cost $40.00 apiece. I insisted that since I had already paid for a set of six plus shipping they should credit the entire order – is that unreasonable?

Evidently it is by Zulily standards because in the end I had to pay $20.00 shipping to get the items (needed as a gift). So in effect, if you order this set of six ‘Collapse It’ bowls, expect to pay 50% more than the advertised price to get the product – nice work if you can get it. FYI, it would be less expensive to order from Crate & Barrel. Additionally, I asked Tracy, the last customer service manager I spoke with at Zulily for the name of her supervisor so I could try to work out this issue and she flat out refused to give me the name of someone I could contact.

Bottom Line: No, I would not recommend this to a friend

I’ve placed multiple ORDERS, some twice within a week. Per Zulily shipping policy, it takes at least 16 days for an order to ship, with that process any order placed within a 15 day time frame should be free. Shiloh was the representative I spoke with, he’s in the wrong line of work, perhaps a crooked politician would be his best attribute in life. The speech was lack luster to say the least and he repeatedly talked over me. Run for dog catcher in your town Shiloh if you want to speak crap!

In short, nothing is offered for a frequent customer, with the same address who orders repeatedly from your site. You guys offer discounted items, but so does Macy’s, Amazon, Steinmart, and so on. When you start focusing on customer service and hire representatives that speak in a tone that’s customer friendly then I’ll return as a customer. Until then, KICK ROCKS ZULILY!

Bottom Line: No, I would not recommend this to a friend

I bought several dresses and tops at the same time. BIG mistake. The first two dresses were great. They fit just fine. Next came a blouse that barely covers my breasts. Then the dresses I ordered came and they fit like tops, no way could they be dresses. I went back to check the pictures and descriptions to see if I had mistaken tops for dresses. No, they are shown as dresses. Big lesson learned, I won't buy anything else from Zulily and I tell everyone not to buy from them.

Bottom Line: No, I would not recommend this to a friend

I have ordered from Zulily several times over the past 3 years. I have had several occasions where I would order something intending to give it as a gift, wait several weeks, then receive an email that the item was no longer available. Once I ordered a video camera for my daughter for Christmas and it was broken right out of the package. Zulily would not exchange or accept the return. There was one time I ordered shoes and they were labeled incorrectly and they were about 2 sizes smaller than they should have been but Zulily would not accept a return, even though I called them immediately to explain the problem.

Today I had another issue. I had ordered 2 pair of the same boots for my daughter, in european size 23 and 24. I checked out the order when it arrived to make sure it was right and the boxes correctly indicated size 23 and size 24. My daughter loves these boots and wore the size 23 boots every day. They are now worn out and she is ready for the size 24 boots, so I got them out of the box only to find a pair of the same boots in size 22! I called Zulily to explain and they were unable to exchange since it's been so long since I ordered them. They were also unwilling to refund what I paid for them. This company is completely unwilling to offer decent customer service. I do not recommend anyone order anything from them if they want to be confident they will get what they ordered or be able to get their money back!

Bottom Line: No, I would not recommend this to a friend

After waiting 6 weeks for my order, I received two items of the 6 or 7 I ordered and they are AWFUL, poor sizing, and the materials are cheap and poorly made.

Before I ordered I made sure to check the return policy: "If you're disappointed with your order, please contact our Customer Service team. We are never able to accept returns on intimate apparel, shape-wear, swimsuits or rash guards, or any personalized items. Unfortunately we are also unable to facilitate exchanges."

I didn't order intimates, swimsuits, shareware, rash guards or customized items and yet the person who got back to me said they don't typically accept returns but would make an acceptation for these items. Also, they stated that they could not guarantee the same for the other items I ordered at the same time but still have not received. IRRITATING!

Bottom Line: No, I would not recommend this to a friend