I had my initial visit today with Shalom and she was courteous, knowledgeable, and friendly. I feel excited about beginning my SMILE journey, if approved.
Bottom Line: Yes, I would recommend this to a friend
SmileDirectClub
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Summary
SmileDirectClub promises to give you a straighter smile within six months of wearing its customizable aligners. While this procedure can straighten teeth for some people, it has limitations compared to traditional braces.
Pros
- More cost-effective than braces
- Many positive customer success stories
- Simple pricing plan, often covered by insurance
- Faster results than traditional braces
Cons
- Only works for mild to moderate tooth issues
- Didn’t work for everyone
- Some customer complaints about quality, receiving the wrong aligners
- You won’t undergo comprehensive medical testing beforehand as you would with traditional dental procedures
Customer Reviews
Posted on Sep 3, 2020
Initial visit was incredible
Pros and Cons
Presentable office
Friendly staff
Quality of service
No “cons” were specified in this review
Company Response from Smile Direct Club
Sep 4, 2020
Thank you so much for taking the time to leave us some kind words!
Posted on Sep 1, 2020
Beginning of a great thing!
For many years I have loathed my smile and the teeth. Going into SmileDirectClub was an amazing experience. The location was a tad difficult to find. Brittany really made me feel better about the possibility of actually fixing my teeth without paying an arm and a leg. The location was so cute and clean. Really great, I’m so excited. I told her I’m going to be acting brand new after.
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Nice staff
Answered all my questions
Informative about the process
Location seems a tad difficult
Company Response from Smile Direct Club
Sep 2, 2020
Hello Cheyenne, thank you; we appreciate your feedback!
Posted on Aug 25, 2020
Great experience
I had a great experience with this company. Iasmin was so helpful and so nice! I felt very comfortable and excited to buy my aligners.
Bottom Line: Yes, I would recommend this to a friend
Company Response from Smile Direct Club
Sep 2, 2020
Jordan, reviews like this give us motivation and help us ensure we provide high-quality care.
Posted on Aug 7, 2020
Treatment completed/retainers
That you SmileDirectClub for helping me along my journey, I’m truly grateful for you! Also thank you SmileDirectClub for Heather, I visited the Columbus, Ohio location and she was amazing, kind, her energy and customer service was like no other, which I made my visit more enjoyable! Thank you Heather.
Length of Use: 6–12 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Heather energy
Customer service
Cleanness
No “cons” were specified in this review
Company Response from Smile Direct Club
Aug 10, 2020
This is why we do what we do. Thank you for the feedback, Laquita!
Posted on Jul 30, 2020
GREAT PEOPLE!
Sabika at the 1900 M St NW, Washington, DC 20036 location was awesome. I got an informative briefing on how the club membership works. I got to experience a really amazing 3D image rendering of all my teeth, and I received free gifts at the end. What else could you ask for? Quick service was an unexpected added bonus. I highly recommend SmileDirectClub (DC location).
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Informative
Kindness
Free gifts
No “cons” were specified in this review
Company Response from Smile Direct Club
Aug 3, 2020
Thank you for taking the time to leave a review and putting a smile on our face!
Posted on Jul 29, 2020
Extremely excited!
I recently visited SDC in King of Prussia, PA. The service was extremely great. Sasha, my smile guide, was very informative and friendly. The process was extremely easy and I can’t wait for the end result.
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Customer service
How easy the process was
No “cons” were specified in this review
Company Response from Smile Direct Club
Aug 3, 2020
We are grinning from ear to ear. Thank you for the support, D'Andra. We are always here for you!
Posted on Jul 28, 2020
Great consultation visit!
I went in for a Smiling consultation with Sasha at the King of Prussia (PA) location and got images of my teeth done for their medical professionals to review my treatment. Sasha was very pleasant and informative. SmileDirectClub is obviously a business and pushing their products and trying to get a commitment on the spot is totally understandable, but I was very appreciative of Sasha understanding my desire to hold off and not make any impulse decisions. I would definitely recommend this location if you are strongly considering aligners at a reasonable price with a very knowledgable staff!
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Informative
Customer service oriented
Safety precautions
Sales driven aspect (although understandable)
Company Response from Smile Direct Club
Jul 28, 2020
Thank you so much for this 5-star review! We appreciate you taking the time to share. We’re here for you at any time.
Posted on Jul 28, 2020
Customer service with Nigha
Nigha and Aliah were the two people who helped me today to feel confident in choosing SmileDirectClub. As a student, there are various ways that they can help you financially that will help you get that smile with an affordable budget. Nigha helped me understand step by step with the process with the liners. Overall, she was amazing and I would highly recommend her to make you feel better about yourself and the progress to get that smile!
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Customer service
No “cons” were specified in this review
Company Response from Smile Direct Club
Jul 28, 2020
Joceline, our goal is to make sure all customers walk away informed, educated, and excited. Thank you for taking the time to leave a review!
Posted on Jul 20, 2020
Hopeful
I went in and felt at ease. Elle and Sephra helped me feel comfortable. They answered all my questions, and made me feel calm. Def will recommend once I get my aligners. Hopefully it helps with my gap.
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Quick consultation
Cleanliness
Friendly
Didn't see a qualified medical professional
Company Response from Smile Direct Club
Jul 21, 2020
Thank you again for taking the time to share a review! We truly appreciate the support.
Posted on Jul 13, 2020
Great experience!
I went to the Orland Park location to get my teeth scanned (my initial impressions didn't come out right), this place is way better than a regular orthodontist office so far and I highly recommend it. I'm hoping my results will be just as good as my experience there. Sarah was who I saw and if you have the chance, ask for her! She was super nice and easy to get along with!
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Friendly
Easy to work with
Affordable
No “cons” were specified in this review
Company Response from Smile Direct Club
Jul 14, 2020
Rachel, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.
Posted on Jul 6, 2020
Easy and great service
I went to the D.C. office to have the images of my teeth done electronically. The cost is $1,800 if you pay all at once (much more if you pay over time). I got a free whitening kit and a discount of $100.
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Mark, the dental assistant, was great and answered all my questions
The facility was clean and lots of room to social distance
The process is simple and efficient
I had to wait 15 min but that was all
Company Response from Smile Direct Club
Jul 6, 2020
This is so exciting to hear! We are thrilled about this feedback. Thank you for the support!
Helpful Review?
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