Vroom Review: How It Works, Pros and Cons

Zoom has extremely poor customer service. You are constantly funneled through your salesperson. When your salesperson is not available, you cannot get answers. I sincerely felt that when I could not get anyone in their company to confirm my wire of $35K or get back to me, that I was taken in as part of an online scam.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

My car arrived damaged. When I complained I was promised it would be elevated and a supervisor would contact me. Never happened and the 7-day trial passed so I guess I am stuck. That's what I get for trusting.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I was really impressed with my whole experience with Vroom. The whole process took about a week and a half, and that's including Labor Day weekend in the middle. I got more for my car than our local dealerships were willing to pay, and selling privately was taking too long. Vroom took care of EVERYTHING from start to finish. I am very happy with how smoothly and quickly the whole process went. I have been telling everyone about it. If anyone is on the fence about using Vroom, they should just go for it. They won't be sorry.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I sold my 2003 Camry to Vroom. I didn't have to talk to anyone in person or on the phone. It took me a bit to understand their process, but the sales team was very helpful and accommodating. I think anyone looking to either sell their car or trade it in should get a quote from Vroom and seriously consider it.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Purchased a 2017 Audi Q5 for a great price, clean history with CARFAX report, super easy experience. The car delivered in 14 days as promised, with financing. I’ll never go to a dealership again.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

After researching their competition, I went with Vroom to buy my next car and I have nothing but glowing praise for this company. The salesperson, Beth, went above and beyond. The communicating was timely, clear, and concise. Every step was flawless. I would definitely use Vroom again.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Amazing experience. Vroom gave me fair market value for my car, closed the deal in less than 48 hours, picked up the car as promised, and 2 days later I had a check in hand.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Really good experience, all online. Came to pick up my car and I had the check the next day. Highly recommend! I felt good about selling to Vroom, saved me a lot of headache.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Got a great price and the process was very easy. The representative was very attentive and kept me informed during the process. The vehicle was delivered faster than expected which I really appreciated.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The selection and value of the vehicle were better than what was available locally. Delivery was delayed due to breakdown and communication was almost non-existent. Had to meet at a parking lot even though the truck probably could have made it down my street. The car was basically as described although very dirty from the trailer trip. The Interior wasn't very clean and had some animal hair. Had it inspected and everything checked out except the engine oil was overfull and tire tread is low. Vroom has offered to pay for the oil change though. Overall, happy with the experience and the vehicle.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Sold used Toyota online to Vroom. They offered a competitive fair price. The process took two weeks from quote to payment, but we found Vroom fair and honest. There was a gauntlet of questions, info, pictures, and documents to supply. The process went seamlessly other than a misunderstanding on my part that I needed to sign and return the agreement; if wasn't a copy. There is a leap of faith while I sent title and auto to Vroom before payment, but it went well.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend