SmileDirectClub

  This company has claimed this profile, is getting alerted on any new customer reviews entering this page, and may engage in dialogue with its customers to address their matters.

Companies cannot pay money or provide goods in order to remove or alter customer reviews.
SmileDirectClub

Overall Rating

3.3

671 Customer Reviews

Write a Review

Summary

SmileDirectClub promises to give you a straighter smile within six months of wearing its customizable aligners. While this procedure can straighten teeth for some people, it has limitations compared to traditional braces.

Pros

  • More cost-effective than braces
  • Many positive customer success stories
  • Simple pricing plan, often covered by insurance
  • Faster results than traditional braces

Cons

  • Only works for mild to moderate tooth issues
  • Didn’t work for everyone
  • Some customer complaints about quality, receiving the wrong aligners
  • You won’t undergo comprehensive medical testing beforehand as you would with traditional dental procedures

Customer Reviews

3.3 Stars out of 671 Reviews
5 Star:50% 4 Star:4% 3 Star:1% 2 Star:6% 1 Star:36%
56% Recommend This Company
Start your review of SmileDirectClub:
Sort Reviews By

Posted on Feb 15, 2021

Wonderful in-person experience at Leawood/Overland Park!

By Nicholas T., Leawood, KS, Verified Reviewer

Besides being competitively priced and substantially cheaper than braces, I chose SmileDirectClub because they offer an in-person consultation. This consultation also uses a 3D Smile Scanner instead of an impression kit. I only need minor adjustments, as I had braces when I was younger. My in-person experience was terrific, Dominique was super helpful and friendly, all my questions were thoroughly answered, and the whole process was quick and painless. I would highly recommend the Leawood/Overland Park, KS location, and I'm excited to start my Smile Journey with SmileDirectClub!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Friendly staff

Quick and painless scan process

Upfront pricing/payment options

No “cons” were specified in this review

Company Response from Smile Direct Club

Feb 15, 2021

Hi there! It is always a pleasure to assist you. Thank you so much for all the love and support.

Posted on Feb 11, 2021

Great customer service!

By Darren S., Mission Viejo, CA, Verified Reviewer

Shante was very friendly and funny but professional. She took her time explaining everything to my daughter and made her very comfortable with the process. We are looking forward to seeing the results!

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Customer service oriented

No “cons” were specified in this review

Company Response from Smile Direct Club

Feb 12, 2021

Hi there. It is always a pleasure to assist you. Thank you so much for all the love and support!

Posted on Feb 9, 2021

Great! Very friendly staff.

By Nancy G., Texas, Verified Reviewer

Just went in for my scan, and about to get started on my treatment. Megan was really nice, and friendly, explained everything really well.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Feb 9, 2021

We are so happy to see you are taking the first step on your new smile. Please feel free to reach out to us at reviews@smiledirectclub.com for any assistance.

Posted on Feb 9, 2021

Amazing experience (ask for Bianca)

By Ahovi B., Takoma Park, MD, Verified Reviewer

My experience from start to finish was so warm and welcoming. Bianca who assisted me the whole way through was caring, attentive, and fun at the same time. She’s very knowledgeable and will more than likely be able to answer everyone's questions and or concerns.

Thanks for making this new experience even more exciting.

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Attention to detail

Prompt

Honest

Wish I could take the kit NOW and start lol

Company Response from Smile Direct Club

Feb 9, 2021

Let's get this party started. This is totally the experience we want you to have. If you ever need our assistance don't hesitate to let us know. We are here to help as much as we can.

Posted on Feb 5, 2021

Such a great experience!

By Kianna R., King of Prussia, PA, Verified Reviewer

I went in with my mom and Sasha was just the sweetest person ever. We spent most of the time talking and laughing while making me comfortable enough to take the scans. She was so clear and answered all my questions. My mom and I had a great experience with her. Thank you Sasha!

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Staff

Clean

Fast

No “cons” were specified in this review

Company Response from Smile Direct Club

Feb 7, 2021

Super happy to hear about your experience Klanna, we are happy to hear about Sasha as well, thanks for your awesome review.

Posted on Jan 20, 2021

Amazing experience

By Omar O., San Diego, CA, Verified Reviewer

All the staff was amazing, very welcoming, overall an amazing experience. Norman was awesome, he explained everything with details and made me feel comfortable and covered everything he needed to.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Jan 21, 2021

Omar, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!

Posted on Jan 13, 2021

3D scanning

By Rahi P., Newark, NJ, Verified Reviewer

I went to the club, was treated right away by Anam and everything was explained to me in detail. I also got to see my 3D images which helped me understand how my teeth were going to get fixed!

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Customer service

Outgoing

Respect

No “cons” were specified in this review

Company Response from Smile Direct Club

Jan 14, 2021

Hi Rahl, thank you so much for the positive feedback and for taking the time to post this review. Our customers help us to constantly learn and improve what we do. I'm so glad the SmileShop visit was a great one and will pass on the feedback to our shop managers!

Posted on Jan 7, 2021

Awesome experience!

By Doreen S., Boca Raton, FL, Verified Reviewer

Latoya was amazing...very professional, friendly, and informative. She was thorough and made me feel very comfortable from start to finish!

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Professional

Educational

Affordable

No “cons” were specified in this review

Company Response from Smile Direct Club

Jan 8, 2021

This is exactly what we're here for you Doreen! Thank you so much.

Posted on Dec 30, 2020

Most pleasant experience

By Angelica S., Downey, CA, Verified Reviewer

The consultant was easy, they utilized sophisticated technology and the associate was very well versed and knowledgeable on the product. I was very impressed by her! She was passionate and provided excellent service. I would highly recommend the Downey location.

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

They stand by their product

The results they provide

They don’t try to over sell

No “cons” were specified in this review

Company Response from Smile Direct Club

Dec 31, 2020

Hi Angelica, we're so glad that we were able to go above and beyond your expectations!

Posted on Dec 30, 2020

Helped

By Thuresa W., Grand Prairie, TX, Verified Reviewer

I was so nervous about my journey but Ms. Billie Jo on the Smile Bus #5 was amazing, she answered all my questions and got me started on my new smile!

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Friendly

Affordable

Informational

No “cons” were specified in this review

Company Response from Smile Direct Club

Dec 31, 2020

Thanks so much for the review! We work hard to make sure every customer has the best experience in the best environment, and we are happy to see that reflected in this review.

Posted on Dec 24, 2020

Professional and very friendly staff

By John D., San Diego, CA, Verified Reviewer

From entering the establishment I was greeted with a friendly smile as they took my temperature. Everyone had an amazing personality that had me smiling and laughing throughout the questionnaire processing. Lucy was especially helpful in taking my impressions. She made me feel very comfortable and safe and answered all of my questions thoroughly.

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Friendly staff

Warm atmosphere

Knowledgeable staff was key

No “cons” were specified in this review

Company Response from Smile Direct Club

Dec 28, 2020

We are extremely grateful with your review John, we sincerely appreciate your kind words, we'll make sure to continue providing the best experience ever!

Showing 67-77 of 671

Our Promise to You

In order to safeguard you and ensure helpfulness and relevance, our compliance team manually assess every customer review before it goes live.

We have a zero-tolerance policy for fake reviews, and companies cannot control or alter any reviews at any time.