Rocket Mortgage

Everyone at Rocket Mortgage was so helpful throughout the entire process. The mortgage dashboard was so easy to check your status on your loan. I will definitely recommend Rocket Mortgage!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

We couldn't be happier with their customer service and professionalism. We were continually updated throughout the entire process and never left to wonder what was needed or where we were in the process. Took less than 3 weeks from start to finish. We would highly recommend!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The ease of the loan process is impressive. My refi was relatively simple but I never thought it would go as quickly and as painlessly as it did.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Great company to work with. They're fast, efficient, and very friendly to work with. They provide information on where you're at in the process. It has spoiled us from working with any other mortgage company. This is the 3rd or 4th time we've used Quicken and I've recommended Quicken to family and friends. My sister just financed through them with the same great experience.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Overall experience was great. Not having a primary contact to answer questions was a challenge at times. We had to phone into a call center.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was extremely pleased with the process of getting a loan, all the way through with closing on the loan.

Very informative and helpful throughout the process.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Refinanced at a lower rate and lowered my monthly payments almost $500. The initial salesperson sold me on the idea of a fast track refinance and we went with it. Overall everything went pretty smoothly except for the final numbers prior to closing.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

I’ve been with Rocket Mortgage for years. I love the organization. They take care of everything without unnecessary phone calls. You sign onto your acct thru their app and everything is at your fingertips. Seamless process. Thank you!

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

The biggest issue I had was throughout the refi and closing process I did not have a single point of contact, and every time I called I had to explain things all over again. This was exacerbated when there was a problem with the payoff to my old bank, and the payment was lost. This was not Quicken’s fault but we did not know that in the beginning so I was not in a good place. Every time I called for help I had to start over, and people would get short with me because they "were new to the account." I finally lost my mind and got escalated to a senior person, who was extremely helpful and became that single point of contact I needed all along.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

We were very happy with Rocket Mortgage. We submitted our application on a Saturday and received a response by that evening. Our interest rate was great as well. Throughout the process, we received calls and emails to remind us of tasks that we needed to do. This was so helpful. Their website is easy to navigate and simple. I really can’t say enough great things about the company. If your researching and stressing about which company to use stop here. You will be happy.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

This was a refinance on an existing mortgage that I already had with Rocket Mortgage. Second time, same company. Need I say more?

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend