BetterHelp Reviews - See What Customers Are Saying

My experience with BetterHelp was helpful to my healing. I have struggled for many years with anxiety and stress. I got paired with an incredible therapist that helped me understand how I can improve my life. I recommend therapy and especially the BetterHelp app to anyone who wants to improve their well-being and mental health.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was a little skeptical about signing up with BetterHelp at first but I have been doing sessions once a week for a month now and I do not regret it at all. The money is 100% worth it.

There are hundreds of counselors to choose from and the technology is super easy to use on mobile and on desktop. There are options to text, voice message, and video message with your counselor and you can use the journal feature with the option to give them access to it or not.

I am so happy with BetterHelp, I am currently unemployed and grateful for the accessibility and sliding scale fee. What you get for the money is better than I could have imagined. I am LGBTQ and I feel so comfortable and accepted and would recommend it to anyone who is considering it.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I might be old school but I am looking for a traditional therapy model using modern technology. I have zero interest in texting a therapist. I don't like that the pricing model is so inflexible. For example, if you want to have bi-weekly one-hour sessions, you should only be billed for 2 hours, not a full month. I also want to be able to schedule in advance and for more than 30 minutes. What can you accomplish in 30 minutes? A full, clinical hour is optimal to really get to the nuts and bolts of issues.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have avoided seeking behavioral therapy for so long, but things have gotten so out of control for me that I decided to seek help through an online agency. I was really worried about how it might be and I dreaded my initial session. I was very pleasantly surprised that my counselor felt like an old friend very quickly in our first conversation. She has already helped me to recognize some things in my personality that I can control and I am already feeling better. So glad I surrendered to this need for behavior therapy.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

If you’re like me and even when you’re not alone, you FEEL alone, this is for you. I kid you not. BetterHelp has changed my life and has helped me in ways I didn’t get in traditional counseling. I love the comfort of talking to my therapist in my own bed. It’s worth it. I promise.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been the first service that has actually helped me navigate through all of the noise. I am much more aware of my emotions and where they come from now.

For me, understanding more about why my body reacts the way it does has been a huge leap in my healing process!

Thank you to my therapist and for the BetterHelp platform making it easier to feel comfortable in your own environment during your sessions. Love it!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I love that it is on my schedule and the affordability is there. My counselor is amazing and helpful and I finally feel like I am making progress and receiving tips to continue making progress. I recommend BetterHelp to everyone!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I found myself in such a dark place that even the thought of leaving my home to get help was exhausting. The initial appeal of BetterHelp was that I could sit in bed in my PJs and messed up hair (even at 3 pm) and still get the help I needed. I started off with texting and then as I felt the dark clouds over me start to lift away I was encouraged to try video and phone sessions. I now look forward to my weekly sessions and my life looks so much different than it did a year ago. My life has improved in ways I could not imagine and I am forever grateful for this service! If anyone feels like they just can’t reach out for help, I encourage them to try BetterHelp because it’s as simple as texting a friend but it’s got the potential to change your life.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I'm new to online counseling. I've participated for one month and plan to continue. The online platform and the professionalism and compassion of my counselor had been a tremendous support and resource as I move through a very challenging season in my life. It's also affordable and makes counseling more accessible to me within my monthly budget.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I found BetterHelp during quarantine from Covid-19. I needed help for my mental health that could be virtual. BetterHelp offers me the ability to chat with my therapist throughout the week, have a weekly session with my therapist, and reminds me to journal daily. I am feeling so very much better and finding a new confidence that I had lost.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I’m so thankful that I found this app. I have found an amazing therapist that knows me well and doesn’t make me feel awkward nor judged.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I’ve done traditional therapy before. I know being open to it had tremendously helped me. I wanted to seek help again and looked up a few different “apps” after seeing ads on Facebook and Instagram. I decided between two. This one and another one, which I can’t remember the name of. I chose BetterHelp. I have to say it was an amazing choice. Is an amazing choice. I’ve only been doing it for a few short weeks but already I feel like it’s in line with traditional therapy. The only difference, I do it from the comfort of my house. Whether by video chat, phone calls, or messaging. It’s been an extremely available and helpful tool that has allowed to me to voice concerns at any moment and get feedback that is vital to my perception and overall growth. I’m extremely impressed by the quality and comfort this app and my current therapist have been able to provide me in the midst of chaos. I would highly recommend, even if you’re skeptical. Much like I was. Give it a try. And you might truly be surprised, much like I was!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Although it is a bit pricey, I like BetterHelp for the convenience and for the number of ways I have to contact my counselor. I do not have to try to find an appointment at a time that is not convenient for both of us, there is an amazing journal feature, and there are also webinars that help with a range of topics. My counselor is the best I have ever had!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The BetterHelp app platform functions well, there are so many additional resources. Therapists respond to messages quickly and my therapist Dr. Karina Kim is AMAZING! I’m blown away by the progress I’ve been making with my PTSD. I’m so thankful I found out about BetterHelp!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Love the app because I couldn’t do live sessions automatically but able to send journal writings to the therapist and they immediately write back with help. You can write once a week or every day and the therapist has your thoughts and immediately can get back to you.

I highly recommend this app for those in need.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Sometimes it is just better to talk with someone and BetterHelp makes it easy. You can read therapist profiles before selecting. If you need help to cover the cost they can help. You can change therapists whenever there isn't a good fit. And you can text back anytime. BetterHelp really helps and it's easy to navigate.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I was seeing so many ads on IG about teletherapy and how “this is your sign to sign up for therapy” that it was getting annoying, to be honest. I had tried finding a therapist on-and-off for years when I still had insurance, but never clicked with anyone. It was honestly discouraging. Fast forward to the BetterHelp ad popping up looking like one of those BuzzFeed questionnaires when I was going through a really tough time, and I thought “what’s the worst that can happen?”

I took the quiz and read through the comments, reviews, and what the service offers, but the deciding factor was definitely the price tag. As someone who’s unemployed from this pandemic and newly without insurance, I didn’t think I could afford therapy, but BetterHelp made it accessible. I was matched with a therapist within 8 hours and after reading through her bio and exchanging a few messages, I decided to set up a phone session. We got on from the jump and though I’m still relatively new to the service, I’m very happy that I stumbled upon that ad whilst scrolling through my IG explore page at 3 am.

My mental health is better for it and I feel like I’m gaining control over myself and my anxiety again, which is something I didn’t think was possible anymore. The groupinars are also very helpful (and low pressure because they’re like participating in an IG live but for a specific mental health/wellness topic you’re interested in) and supplement what I get from the individual therapy sessions.

If you’re on the fence, I’d say check it out because there’s a reason that ad popped up in the first place and you can always cancel if this service doesn’t end up being the right one for you. Good luck and stay safe y’all!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have been using BetterHelp since about December or January. It took me a little bit to get matched with the right therapist, but once I did I could not recommend this app enough. It is so helpful and being able to contact your therapist via messaging makes the connection so much easier to make. I feel so comfortable over video chat because it’s not the only platform I have to communicate.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is amazing...and genuinely the future of therapy. It allows for confidentiality, versatility, and freedom in scheduling. I had an issue with the first therapist I was matched with and they were great walking me through it. I ultimately was able to switch to a different one (which was easy and took about 5 minutes) and my new therapist is amazing. I have worked with many therapists in my life and have genuinely never felt as much rapid improvement as this!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is making it possible for my counselor and I to speak as many times a week as I need. They give me the flexibility to cancel if I need to without paying hundreds of dollars in late cancellation fees. I can't always control my chronic health condition and that can be really hard to plan. Dr. T has made me work through my trauma and breakthrough to the other side. I can never thank you enough.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

As someone who struggles with anxiety, I appreciate the format of BetterHelp. It is easy to use and easy to contact your therapist.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp was a blessing to me during my time of need. My therapist is very helpful! She provides great feedback and has helped tremendously.

I am thankful that BetterHelp was able to provide a skillful, kind, and caring therapist!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I was able to find an amazing counselor through BetterHelp. I started feeling the benefits of counseling immediately. The platform is easy to use and there are many counselors to choose from. It is so much easier than going through insurance and actually costs less than my provider was going to charge me.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been amazing for me. They worked with me financially without hesitating and really made me feel like my mental health was more important than making money. My therapist is amazing. Having constant access to someone who works hard to make me feel like I matter and I can be okay has been a lifeline.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Great service and quick response from my counselor! Scheduling an appointment through the app was extremely easy. Having the option of a virtual or video visit is great as well.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Journals.

Venting helps me process my overwhelming life at the moment and since I've added this all because of a Facebook video.

Thank you for this app, I'm so grateful.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was always hesitant about BetterHelp because it really felt too New Age-y and it was just a new fad. But no, y'all, this app really is amazing! Everything about it so easy and convenient. The journaling feature is really cool and you can share it with your counselor if you want. I love that I can text my counselor at any point even if we don't have an appointment and she responds when she's able to. I've recommended to my friends as well and they love it just as much as I do.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend