BetterHelp Reviews - See What Customers Are Saying

I have gone through therapy three times in my life, one in my teens to recover from an ED, one in my early twenties to help with anxiety, and one now (29). The other two experiences were in person, and even though this counseling is online, it is better than anything I have experienced. I am so grateful for my counselor's wisdom and understanding. For the great questions she asks and for listening well enough to help me connect the dots.

I started wanting to get to the roots of some of my thoughts and behaviors, and in one month already have!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

If you’re on the fence about therapy at all, this app is a good way to start. You can go at your own pace, they have plenty of specialists who are willing to help in any way without making you feel crazy. Literally life-changing.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I find BetterHelp very useful to support through my PTSD recovery. I have done therapy that has helped me tremendously, but I needed an affordable long time strategy to help me through the ups and downs of the normal recovery process.

BetterHelp is convenient as unlike usually therapy routes, I am able to virtually contact my therapist at a click of a button via messaging. I feel supported and better able to cope.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I'd say it's better to go in person for therapy, but this is a really good start. My therapist/counselor was really quick to respond and provide help. My only complaint is how expensive it is. I understand it's cheaper than average but as a working young adult it's a bit far-fetched. It'd be great if they offered more discounts/financial help or accepted pre-existing Medicare plans.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My first therapist cut our first session short (only 15 minutes), then after our 2nd session, she went on vacation (time in which I was charged), and then did not show up for the 3rd. I was reassigned to a counselor who only offered live chat. She took so long to respond I cleaned my office while waiting. She completely disregarded my actually stresses in favor of telling me things I already knew (which I shared with her, only to be ignored completely). Would not recommend this service to anyone.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I've had a great experience with BetterHelp, in just a couple of weeks. The online platform is really nice for making everything convenient and accessible. Plus, being able to write down what I'm looking for help with, and be automatically matched with an appropriate counselor, is very nice. Having to find one in the first place, was my biggest reason for putting it off.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

This app is great. So easy to use and they are great at matching you to the best therapist. I really love my therapist already even after just 2 sessions.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has made it so easy to schedule, plan, and pay for therapy. All the stresses that making appointments and going to therapy causes us taken away with BetterHelp. I enjoy being able to text my therapist if I need to change an appointment and have so many options for when to make one. I can see my therapist's availability and time throughout the day, making it very convenient for my schedule. I’m thankful for the many different therapists they provide and the process in finding the right one was detailed but not overwhelming. I am able to communicate with my therapist via video, call, or text, which is great depending on my mood or setting I’m in. BetterHelp has been the convenient mental health check that I’ve needed!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

The rating is actually zero stars. I specified I wanted a non-religious therapist and was initially matched with an overtly religious person. I changed therapists, picked one from my matches, and her first initial response to me was that we wouldn’t be a good match since I’m LGBTQ. This service is tricking people into thinking they care about mental health but the reality is far from that. Never again will I use this service. Nor will I ever recommend it.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I was matched with the perfect therapist and have felt better with each session! I feel relief in just getting to really talk to someone who cares and understands. And if you are a part of the LGBT community and are struggling, reach out! Suzanne has been so wonderful in helping me deal with everything I’m processing.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Signing up for BetterHelp was the best decision I have ever made. I was able to get matched with a counselor that was kind and understanding, who gave me to tools to grow mentally and become a stronger person. Communication was reliable and she was knowledgeable and respectful about many things. Choose BetterHelp, you won't regret it!

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been good. I was conflicted on how you charge clients but your system is fair. I appreciate the support you give to low-income people who need your services.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I never thought I needed additional help with my issues but BetterHelp has been a great success. My counselor listens to every detail and he takes notes for each session. I feel he's a great guy to work with.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I started using BetterHelp in 2019 and I’m never going back to traditional, in-person sessions. I am able to plan around my own busy schedule and can take calls from the privacy of my own home. This platform has provided an opportunity for me to pursue my mental health goals in ways that I never had before.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I found this service accidentally and I am so grateful I did. Being able to find a counselor that I can work with without leaving my house has been amazing. I run my own business as well as have 2 kids doing virtual school at home. Time is in short supply. It’s easy to fit sessions into my busy schedule.

The counselor I am working with has been fantastic. We’ve been working together for a few months already and I really feel so much better. I have been able to work through a lot of things that I couldn’t process on my own. I am so grateful for my counselor and this service.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I was paired with a very caring counselor who is working with me, not from some script. This past year was especially hard on everyone and it was helpful to have someone that could help me with my therapeutic needs.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

The experience I have had has been nothing but positive. My sessions have been good and real eye-openers for me. My counselor seems to know me and works with me. She doesn’t push me or make me feel uncomfortable. The homework she gives me really helps me to not only work through issues but look at myself and be honest about me, what I can control and what I can’t. I look forward to each session!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I thought about joining therapy for years and had to hear probably hundreds of BetterHelp ads on podcasts before I finally bit the bullet and gave it a try. I was instantly relieved to be in therapy and be matched with someone who totally got me. Our first session felt like a breath of fresh air after trying to manage my own mental health with no guidance for so long. I switched my subscription options to better suit my needs, and I still have unlimited text chat with my therapist throughout so I feel very well supported.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was very worried and unsure of counseling, especially online counseling. I have to say that I love BetterHelp! Every bit of it is easy, the app is great, and my counselor is amazing! I would recommend this app and platform to anyone looking for counseling.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I had to change therapists, as the first one didn't fully match with me, but my second therapist was incredible. She truly did help me get back up from a rut I'd dug during these hard Covid times.

The platform BetterHelp made it easy to stay in contact with her, fill in multiple worksheets for deeper emotional work, and have everything well organized.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is amazing. I was able to get affordable counseling with somebody who I meet with weekly through video chat. She's caring and truly wants to help me out. If you want to choose another counselor, no problem. If you don't want to video but would rather text, no problem (although I recommend video). PLUS you can send messages to your counselor at any time between sessions and they'll get back to you as quickly as they possibly can.

The staff at BetterHelp is responsive through emails; usually by the next day, but often enough on the same day. They will work with you to get the counseling you want at a price that you can afford. I feel they truly want to help.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I had a fantastic experience with BetterHelp. My counselor was compassionate and non-judgemental and helped me with a wide range of different issues. I feel so happy and content that while I am nowhere near perfect and past my flaws, I can deal with my problems in a much healthier way than I had been before. Every time I talked about how I felt about something, I was validated and listened to and honestly, sometimes that's exactly what you need.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Joined them at the lowest point of my life. Started working on myself and my counselor doing group sessions and learning about mental illness and helpful simple tips to make myself better and to change my life, it’s only been a month so far but I’m in the best mental state I have been in 3 years and owe it to the help I have received and looked for on this app.

Worth every penny if you ask me as I don’t think I would be here without it.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp was recommended to me by a coworker. In these times finding a suitable traditional therapist can be a second job in itself. If it's not the scheduling conflicts, it's the price. If it's not any of that, most offices usually aren't even accepting new patients. Not only was this process streamlined, it actually was cheaper as well. I can't speak for other therapists on BH, but mine was ready to take appointments up to 2-3 times a week and was extremely insightful and intuitive.

I'd recommend this to anyone who's iffy. This is cheaper in the long run about half as much as most traditional services--despite the upfront costs. Also, there's no need to wait weeks apart to find "your person" - change is swift.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

When I came to BetterHelp, I had very little hope that anyone could help me. BetterHelp has provided a much-needed service in a time when people suffering don't have great access to services. Definitely recommend trying this service if you need mental health support and are not in crisis.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I was not sure if this would work at first, I have seen many other therapists and to them it was a joke. But here they treat you like family. They really listen, get back to you super fast. And if you really need someone to talk to and your person not available they have the option to talk to another! Recommended.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I always thought I should try therapy but I was afraid of the cost. BetterHelp is affordable and made it easy to find someone to talk with. I matched with a counselor right away and I am now on my 4th session.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend