BetterHelp Reviews - See What Customers Are Saying

If you are thinking that you may need therapy, or are navigating a difficult time in your life, then you probably should. I was in the same boat several months ago. I knew I needed some type of help, but I didn't know how or where to ask for it. Luckily, I was turned toward BetterHelp and was paired with a fantastic therapist who I have been seeing weekly for the past 6 weeks. I don't think I would have been able to navigate this tumultuous time in my life without her.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have thoroughly enjoyed my experience with BetterHelp and my therapist Keiana Jones. We mesh so well! She is smart, thorough, non-judgemental, funny, and down-to-earth.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Before I found BetterHelp I had really zero options for a therapist after the loss of my son. This service made it possible to have a support system when I needed it most. I was able to speak with an excellent therapist through telehealth so it was completely confidential and comfortable. I highly recommend BetterHelp.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I've been to therapy several times in the past. BetterHelp is different and truly is better, in my opinion. They matched me with a wonderful therapist. I'm learning so much about myself, new treatments, and how I can learn to move forward. I'm thrilled with the progress I've made and it's all because I reached out to BetterHelp.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

For so long I refused or dreaded therapy, however, BetterHelp gave me a more comfortable setting and environment based on my needs and schedule. Then Shay with BetterHelp is fabulous and such a catalyst to how they help people and the movement of therapy on the go. I mean, I can reach out to BetterHelp anytime during a crisis and they are there. They aligned me with the perfect person that stays engaged with me in complete dialogue along with perspectives that are so deep I didn’t know I was able to pull it out, but Shay from BetterHelp did that.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

My therapist has gone above and beyond to help me get through a tough time. I can’t believe that BetterHelp lets me message back and forth with the therapist every day.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was matched with the right therapist for me within 24 hours, who had availability that week and is able to immediately help me work through major life changes. The platform is easy to use and contains useful tools.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I really appreciate my sessions on BetterHelp and like the flexibility of so many times each week to pick from. I find the service has been invaluable for me over the last year and highly recommend it to anyone considering therapy.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I'm loving my experience with BetterHelp. They matched me with a great therapist named Tsige who is perfect. She is open-minded, compassionate, and she's easy to talk with during sessions. I feel seen and heard while talking. I enjoy my session and it's the objective perspective I need. I like the journaling option, I need to personally use that feature more, but I like it. I'm excited to continue with it.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I didn’t know about BetterHelp before my hospitalization. I was feeling low but began to feel so much better because I felt cared for regardless of my self depression. The follow-up is great and so helpful after my release from the hospital. He is very busy and I appreciate his time. I only have good things to say about BetterHelp.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The user interface is very simple and organized well for inexperienced users. The therapy setup is very flexible and does not interrupt my schedule and life unduly. The therapist the service assigned to me was very knowledgeable and his input has been straightforward and effective.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Helpful and easy to use! Didn’t like past the therapist. But love the current one. She checks on me and is super understanding.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I am so happy I discovered BetterHelp. The therapist I was set up with is the best one I have ever had – and I have had a lot. The platform is organized and easy to navigate, they also offer so much more than just a therapist. I need financial assistance and they work with that, and I am very grateful.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Before the pandemic began, I was hesitant about online talk therapy. But now I like it just as much as face-to-face therapy if not more! BetterHelp is the most affordable therapy that I have found, and my therapist was a really good fit.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have really benefited from using BetterHelp. These past 6 months have been really tough and BetterHelp has really helped. The option to change therapists until you find the right fit has been really helpful. I would recommend BetterHelp to anyone.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

It was tough finding care. You have to "assign" yourself to a therapist before you can see their availability. Sometimes you just want to talk to someone "soon". Would be great if they could match you with someone random for a quick "venting" session.

There were some technical issues and I never got notified that my therapist had responded to my message.

The first therapist I got paired with came to our second session entirely unprepared. He forgot we had met just 5 days prior. He got an attitude with me when I brought up my concern. His excuse was that he sees 60 patients a week. But he should have just spent 30 seconds reviewing our chat history (right there in the therapy room) before joining the session.

BetterHelp serves quantity, not quality.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

This is the best therapy I ever experienced. It is easy to schedule either text, phone call, or video chat. Also, my therapist understands me, and he is really nice. He assigns me good homework that helps me relax, love myself, and gives me the confidence that I need.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My experience with BetterHelp and my therapist has been life-changing. Without this program and my therapist I would not be in the positive mental space I am now. I have hope and am excited about my future. Without them I know without a doubt I would not be in the healthy headspace I am now! Highly recommend!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is my first therapy experience. Phone sessions helped me feel comfortable with the idea, and I also like that I can journal in the app and it's password protected. I speak to my therapist once a week and knowing I am going to have that session helps me get through the week. It’s like having a friend who’s got tools and helps you make your own.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I've had an amazing experience on BetterHelp. It helped me like nothing else in the past! I'm finally starting to feel better with things.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

A friend recommended I'd use BetterHelp in my search for a therapist and thanks to a detailed survey, I got matched with a therapist I feel is professional and dedicated from the first individual session. Helped me with excellence and compassion.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

It took me a couple of tries to find a therapist that fit me (4 exactly) and it was definitely worth the wait. I journal in the app and that allows me to get my thoughts out in the moment without having to wait until I can write it down. You have so many different avenues you can take for communication and it is so convenient. So happy I tried this app.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I haven’t been to therapy in like 10 years and it’s obviously different to be back. Regardless, I love my therapist and the fact that I can see her once a week. I have already been to 3 webinars and I appreciate that those are held for us too.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I’ve had three sessions so far and I’m so grateful to have discovered this support. Already I’m getting tools and finding my way to picking up the pieces.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I’ve only been using the platform for a couple of weeks, but the ease of it and accessibility are really great. My counselor is awesome and is easy to talk to. I would recommend the BetterHelp system very much.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp makes getting the help you need easy convenient and safe. They have a therapist for every need. The therapists are professional, highly skilled, and offer the help that you need. I’m so glad that I found them.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Blunt, to the point, no sugar coating, just honest to goodness truth. And it helped me in more ways than one, she validated everything I was going through and empathized but told me to suck it up and move in and I am. Loved her bluntness.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend