Carvana Reviews - How It Works, Warranty, Financing, Returns

Very horrible experience. The rep was also very snarky on the phone when it was their fault and wanted to argue me down. Not "Sorry sir, we'll get this taken care of right away."

The interest rate was a bit high as well, despite what they say because I ended up just canceling with these people and used another company.

They also seem to have a lot of sassy "youngsters" working there, and you know how disrespectful and snappy they can act. They also seem to drag you through the mud and stair step you rather than just having a better-streamlined application without all the hoops and stair stepping.

I wouldn't recommend them at all. Just go to a local dealership if you have credit issues; there are plenty out there that work with higher risk banks. If you want to get financing ahead of time, just google "auto financing" and plenty of options will come up.

Bottom Line: No, I would not recommend this to a friend

I purchased a nice vehicle from Carvana several months ago. I love the car, but the financing interest rate was kind of high. I ended up paying off the vehicle in full and have yet to receive my title from Bridgecrest, who services loans for Carvana.

After approximately five weeks of not hearing anything, I called Go Financial aka Bridgrecrest customer service number to find out where my title is. The customer service rep contacted the title department and came back with a five-minute confusing explanation, which the bottom line was that my title still had not been released. The check for the payoff of my car cleared weeks ago, but these people STILL had NOT released my title. When I asked what the reason was, she had no explanation. She then told me that they would release the same day that we were speaking. She offered to let me speak to the title department, which I took her up on. The tone from the title department rep was pretty icy, no doubt she did NOT want to talk to me and was extremely abrupt and not friendly.

I did find out that they were NOT releasing my title that same day, that she also had no clue why they had not yet released my title even though the vehicle had been paid in full for weeks. They supposedly were going to release it electronically the next day. I am not holding my breath. They also are supposed to hold your account for at least ten days before they actually release your title, per what the rep told me. Even with that, they have gone way beyond the hold time on my title. Her explanation was that they were experiencing this with all titles from Carvana. That to me is "concerning," why is there a circumstance like this?

Buying the vehicle from the Carvana rep in my area was a nice experience. I like the car, and that's where the "nice" experience ends. Once you try to get customer service for your title and ask any questions, forget it. You get greeted with sighs, lip-smacking, and someone treating you like they do not have time to answer or explain anything. I would say to finance it somewhere else if you can.

Bottom Line: No, I would not recommend this to a friend

Purchased a Lincoln MKX at Carvana Nashville. Simplest transaction ever. Literally took less than a half hour to complete. Thomas Farley was fantastic to work with at the pickup. The vehicle was everything promised and more. Clean, detailed, full gas and ready to roll. Thanks Carvana!

Bottom Line: Yes, I would recommend this to a friend

While I was skeptical at first, as many would be, my car buying experience went smoothly. The delivery was prompt and on time. The car was delivered in the promised condition and completely clean inside and out. I can't comment on the financing offered by this company, as I did not use it, but everything from start to finish went better than I had expected. I also received my title and registration about a month after purchase in the mail. I would definitely use them again as well as recommend to others.

Bottom Line: Yes, I would recommend this to a friend

Well, I will start off with this is the second time I've bought from Carvana this year. Everyone is nice, and the cars are as described. Note: look at the Carfax and don't get one from up north if you don't want rust. But with this last purchase, I bought a Ram 1500 to pull my 23ft Carolina Skiff.

The truck is as described, but the only problem is the paperwork. It got lost or whatever, and now my temporary tags have run out as of the 20th. I had to cut my vacation short to get the boat back home before the tags ran out. I was told I would have them on the 20th. The 21st came, and there are no tags. I called again and they said I would have them on the 24th. It's the 25th, and I have no tags. I called again, and now they say the tags may be on Friday or maybe Monday. And when you talk to them it's like they are reading from a script, word for word. So that's two weekends I'm screwed from fishing.

I hate to say it, but they've lost my business. I got two kids to buy cars for this fall, so it's back to a dealer.

Bottom Line: No, I would not recommend this to a friend

It started out great; easy platform, friendly advocates. Until the car was a lemon. I did the fly and drive from Tennesse to Michigan. Pickup went well. The car had an oil consumption issue not showing on the inspection or Carfax. After dealer testing suggestion is a $5,000 repair. I paid $13k and wanted to swap out a car. Carvana agreed but said they would only give me $9,000 or $4,000 less than I paid them a few days earlier.

Essentially they sold me a car with a bad engine and then wanted to stick their customer for the responsibility of the defect. What they did is prove the car they sold me for $13k was only worth $9k because of the defect they did not disclose. I went with Carvana because of the time savings. I have spent 20 hours dealing with this issue with Carvana, dealership, manufacturer and now the Silverlight warranty company. Carvana should have just swapped in a vehicle and taken the responsibility for the car they sold with a bad engine.

Amazingly, they still have not even sent me the title yet, so I could not even dump the car if I wanted to do so. The business model requires trust, and you cannot trust Carvana.

Bottom Line: No, I would not recommend this to a friend

I was going to buy a car from them in the beginning. I put my home address, and I told them where I wanted the car delivery (to my apartment because I was selling my house), the down payment was $800 down. My house sold, I put the apartment address on. When I got ready to get the car this week, they told me for the same car now the down payment will be $4,000 just because my address changed. That is crazy. They don't care and told me there is nothing that they can do.

Be very careful with this company. If you have one little thing changed, like the address, they will screw you on the down payment. I am going to a dealership.

Bottom Line: No, I would not recommend this to a friend

We've bought many cars over the years, both from dealers and those big box used car dealers. This was the easiest and best experience we've ever had purchasing a vehicle.

When you first sign up, it will show you your interest rate and required down payment (if any) for any vehicle your searching for. You're in complete control of what you spend and what your payment will be. After we selected our car, I simply uploaded 2 pay stubs and my driver's license.

I then proceeded to select a delivery date, which was today from 3-4). We received a call yesterday and they offered to deliver it this morning if we liked. Awesome! It was exciting to see our car arrive and do a test drive. We signed a couple papers to finalize and we had our car.

Everyone from Carvana, from start to finish were extremely nice. The process went off without a hitch or glitch. I highly recommend Carvana to ANYONE looking for a used car.

Bottom Line: Yes, I would recommend this to a friend

I was going to buy a car from them. They told me that the down payment would be $800 down on the car that I was looking to buy but in a week. Later they told me that the down payment would be $4000 on the same car. I ask why and the answer that I got was because my address changed. I moved, and can you believe that it wasn't my job or my income, but for an address change? I never heard of a dealership or bank telling anyone that just because you move we are going to charge four times the down payment.

And no one would try to help me, everyone told me the same thing, "your address changed, nothing that we can do." So I will be going to other dealerships and will not buy a car from this place.

Bottom Line: No, I would not recommend this to a friend

Well first I must say the staff over the phone are nice. However, the delivery was hell and back.

I started the process on June 19, 2017, and received amazing news on June 29, 2017, from the delivery driver that they are ready to deliver my BMW 3 series at 4 pm at my home in Las Vegas, Nevada. But guess what? The driver was delivering the car in the state of Maryland 2,500 + miles away! The car originated from their Texas location in Frisco, Texas and somehow the car ended on the opposite side of the country on the east coast. Now, how dumb of a mistake can that be? Get it together Carvana.

It is July 4th, and I received an update that the car was now at their Washington DC location and is not even scheduled to be picked up until July 7! And then go cross country from an estimated delivery date of July 12-13! What a screw-up and now the whole process realistically is taking almost a whole month. Not cool.

They apologized and apologized and gave me a whopping refund of $199 delivery fee (discounted the price of vehicle) and a new key since it had only one. Overall not cool and not convenient, as they state with the process of buying a vehicle online. I hope the car gets to the west coast safe and sound. And no, I will not recommend this service. Just go to Carmax.

Bottom Line: No, I would not recommend this to a friend

Quite possibly the best car buying experience I could imagine. I've dealt with dealers, bought cars on eBay, and none have been as good of a deal and have had as good of service as Carvana. I dealt with Bobby in Raleigh, but every time I reached out via chat, phone or email, I was greeted with friendly, professional and useful service. I got a great car at a great price and with zero anxiety. Highly recommend.

Bottom Line: Yes, I would recommend this to a friend