Curology

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Curology

Overall Rating

4.3

320 Customer Reviews

Summary

Curology is a line of customizable skincare products designed to allegedly help address the skin problems most pressing to you with prescription-strength ingredients.

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Customer Reviews

4.3 Stars out of 320 Reviews
5 Star:77% 4 Star:3% 3 Star:1% 2 Star:3% 1 Star:14%
81% Recommend This Company
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Posted on Sep 5, 2017

I wish I had this before I was 30

By Lia Campbell, Seattle, WA, Verified Reviewer

I would like to share this because there might be people out there who can benefit from this. The product that (I think!) changed my life is Curology!

I used to have really deep painful huge acne cysts. I would not get a lot of them at once, but the ones I got were massive. I have been using the product for 4.5 months, and my skin has been clearer than it has ever been in my life for the last 3.5 months. Don't get me wrong, it is still not perfect, and I still have clogged pores and tiny things here and there which might never go away, but it is NOTHING compared to what I used to have. I went from applying heavy foundation religiously no matter where I went to not wearing any or wearing very little (like BB cream) makeup.

I have no interest in promoting this company. All I know is that over the past few months my quality of life and self-confidence increased tremendously, and if there is someone there who I could help experience the same, I would be happy.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 7 People Have Voted

Posted on Aug 30, 2017

Worst experience ever, they suck, they trick people

By Angie, New York, Verified Reviewer

So, I was expecting good results since all of these people said "oh my god, it's a miracle worker" and "oh wow, all my acne is gone" and they posted up all these pictures and all these nice ratings. And then I went to get the trial version. AND THEN my face got worse than better.

They trick you with sponsoring their ads and all these people that get better with their "Serum" but in reality, it makes your face worse with a lot of break outs that freaking hurt, and I looked even worse than before.

Bottom Line: No, I would not recommend this to a friend

Company Response from Curology Inc.

Sep 12, 2017

Hi Angie,

So sorry to hear you had such a poor experience. Do know that it can take time for any prescription acne treatment to work (including Curology), so we do encourage you to stick with it and utilize your Curology provider for any concerns you may have along the way.

It can be common for your skin to get worse before it gets better as your skin clears out and adjusts to your prescription. Please don't hesitate to check in with your provider with new photos and he or she will be happy to help determine if this is the normal progression of your treatment or if any adjustments need to be made to help get you back on track.

If you have any questions, don't hesitate to email us at support@curology.com, we're happy to help however we can.

Helpful Review? 13 People Have Voted

Posted on Aug 21, 2017

Very happy

By Abigail Wisniewksi, Buffalo, NY, Verified Reviewer

I have had acne from the moment I hit puberty to this day, and for those five years nothing I tried helped my breakouts until I saw Curology. I thought I'd give it a chance since they had a free month trial, and in the span of that first month, I noticed a drastic difference.

My redness was slowly clearing, I was having less breakouts, and my skin was becoming more smooth. The customer service is very good. I have not had one problem, and my provided specialist is quick to answer my questions. I was even given a free bottle after one had already shipped because I wanted to try and change the formula because I was starting to break out a little more than normal.

I could not be happier with the results I have been getting the past few months. After years of thinking I would never find something to help my breakouts, Curology came to the rescue. I would highly recommend giving it a try!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Aug 3, 2017

Terrible customer service and possible scam!

By Rebecca McMillan, San Antonio, Texas, Verified Reviewer

I received the first bottle and was thrilled with the formula. It worked as well (perhaps better) than previous prescriptions I'd gotten for basically the same product in separate bottles. However, the "one month's" supply lasted only a couple of weeks, and the reviewer who stated that the bottom was a 1/4 inch or so from the top was being accurate. Then, when I attempted to send new photos to my provider and to order an "extra" bottle, I received no help whatsoever.

When the provider finally contacted me, she stated that my bottle was on the way. That was approximately a week ago (it's now August 2nd), but I've received nothing. When I called my bank this morning, I discovered that I'd been charged $39.95 on July 14th! When I attempted to track the package, I learned that Curology had merely created a SHIPPING LABEL on July 15th, but had provided USPS with nothing else and the aforementioned was awaiting the actual product to be sent!

Meanwhile, customer service has failed to respond to me at all, and my provider/PA/doctor takes forever, claims she didn't receive the pictures I downloaded and can't help me with billing issues. Their website provides no phone number and when my bank gave me one it went straight to voicemail. I'm furious and am going to be forced to freeze my account unless this can be resolved. I will provide a follow-up message when (and if) it is.

Bottom Line: No, I would not recommend this to a friend

Company Response from Curology Inc.

Aug 4, 2017

Sorry to hear that!

Our team works hard to respond to all messages within 24-48 hours, if not sooner. If it has been long and you still have not heard back, let me know and we'll be happy to look into this further for you.

As for your shipment, do know that while it isn't common, shipments may get lost in transit and result in tracking information not updating. If that is the case, reach out to our support team (support@curology.com) and they'll be happy to look into getting a replacement sent to you.

If you have any additional questions or concerns, don't hesitate to email us at support@curology.com. We're happy to help!

Helpful Review? 22 People Have Voted

Posted on Jul 31, 2017

Tricked

By Hannah, Austin, TX, Verified Reviewer

It kind of worked and I was impressed until I realized they supplement their prescription with recommendations for more products that actually work. So, it seems like it's working, but it's actually because of the other stuff you're buying,

Also, I stuck a Q-tip into my bottle to find I was tricked. The real bottom is not even an inch from the top of the bottle, more than halfway from the "real bottom."

Bottom Line: No, I would not recommend this to a friend

Company Response from Curology Inc.

Aug 31, 2017

Hi Hannah,

So sorry to hear that your prescription did not work for you.

While the majority of our patients see results within 2-3 months, sadly that is not the case for everyone. I'm sorry you found it did not work for you.

As we know everyone's skin is different, we do offer a 90-day money back guarantee to allow you to fully test out your medication risk-free. So please do contact our support team (support@curology.com) and they'll be happy to help.

Do also know that it is normal for your skin to get worse before it gets better if you are still early in your treatment reach out to your medical provider. He or she will be happy to review your current skin condition and offer advice on how to manage the purge.

Again, please don't hesitate to reach out to us directly. We're happy to help however we can.

Helpful Review? 22 People Have Voted

Posted on Jul 23, 2017

The magical bottle

By V. Mcgregor, New York , Verified Reviewer

I have been using pocket derm for about 11 months. I used to suffer from very bad cystic acne. I have tried almost every on the market to eliminate my acne. I went to so many dermatologists, that ended up with no positive results. However, I did my research on Curology and thought I give it a try. It was the best things that could have ever happen to my face.

My dermatologist from Curology was very responsive to my questions, which I had a lot of and explained everything in details about my customize medication that they provided just for me. Pocket Derm works very well with Spironolactone 50mg. I only used it at night after washing my face very well. It takes about 3 months or sooner to start seeing results. This is my miracle bottle!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Jul 2, 2017

Emailed back

By Cass, Illinois, Verified Reviewer

They have emailed me their error in honoring the refund and will be refunding me.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 12 People Have Voted

Posted on Jun 30, 2017

I thought this was gimmicky at first

By Meg Hobson, Waco, Texas, Verified Reviewer

I decided to try it after seeing videos about it on Instagram and YouTube. The process of setting up my account and figuring out what I needed was extremely easy. Afterward, a dermatologist messaged me and talked to me. I waited for my package to ship and it came within two days. Using it is incredibly simple, and I began to see results within a couple of days. I recommended this to my boyfriend, brother, mom, and coworkers.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 7 People Have Voted

Posted on Jun 29, 2017

Curology really works!

By Caitlin Kent, Massachusetts, Verified Reviewer

I found Curology because I was experiencing the worst cystic acne I've ever had. As an adult, it was super embarrassing to have to go to work with big inflamed pimples all over my face, not to mention it was painful! The more I tried to cover the breakouts up the more obvious and irritated they became. I had spent $250+ on face creams, washes, spot treatments, masks, etc., and nothing worked.

Then I found Curology, just by chance, and it literally saved my skin. The provider I am assigned is very responsive and always answers all my questions. The shipping was quick, from the time I signed up to the time I had the bottle in my hand it was less than one week. I noticed a difference within about seven days, I had no new pimples, and the existing ones were starting to shrink.

I still have a few scars left that I am hoping will fade with time, but I haven't had a new breakout since starting Curology. It's the best!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 8 People Have Voted

Posted on Jun 19, 2017

It works!

By Sierra Frausto, Kansas City, MO, Verified Reviewer

I have been suffering from acne for about five years now. I can't even count how many products I have tried to get rid of my acne. But one day on, yet another search for an acne remedy, I came across Curology and thought, "why not try another thing?" I honestly thought it wouldn't work but decided to try it out of desperation.

To my surprise, it worked. After about three months I have noticed a tremendous difference. I have fewer breakouts every week, and I wear less and less makeup because I am starting to regain my self-esteem back. I still have some hyperpigmentation and scarring, but even that has gone down a lot. I am very thankful for this product and don't see myself not using this product.

I highly recommend this product to anyone who is suffering from acne. It may sound cheesy, but it has truly changed my life. Thank you Curology!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Jun 17, 2017

I'm angry

By Veronika Bagriy, Illinois, Verified Reviewer

I got the trial version, and with the basic formulation (AZELAIC ACID, CLINDAMYCIN, NIACINAMIDE) they give most people, and I tried it for a month. I had decent acne on my forehead due to hormone imbalance from BC.

They warned me that it's going to get worse before it gets better. At first, it really did get worse. My skin texture got really weird with these tiny bumps literally everywhere on my face. I got really worried but decided to continue. Although the zits came down in size, they were still very persistent and would become really pushy. I continued the treatment that was supposed to help me also get rid of the dark spots left over from the acne. Well, guess what? The amount of zits that the medication "brought out" to try to "clear up" the acne actually made more dark spots and did not help them.

I decided to take a break after the month and came back to it a little later, and all the acne inflamed again. I decided to stop using it and went on a search to get serum and moisturizer to get rid of my spotted forehead. Mind you, I used my Teint Idole 24 hr Lancome foundation, which is full coverage and even two layers of it would not cover the dark spots completely. I bought Even Better Serum and the new Moisture Surge Gel to try to recover. Two weeks later everything cleared up and dark spots are fading.

Throughout this time, I was in a middle of a move and had a car accident. I tried contacting support only to get their voicemail box. I contacted my Curology "doctor," and she explained that there are no return or refunds. While I still have two more bottles of that formula sitting in their boxes untouched. And I know for a fact I'm not the only one with that formula. In fact, most people get the same "unique" formula when they sign up.

The point of the story is it's probably not a good idea to deal with this product or company.

Bottom Line: No, I would not recommend this to a friend

Company Response from Curology Inc.

Jun 22, 2017

I'm sorry to hear you were unsatisfied with our service. Our support team is more than happy to help look into your account to see if you qualify for our 90-day money back guarantee. You can reach out to them via email at support@curology.com, and they'll be sure to get back to you within 24-48 hours.

Don't hesitate to let us know if there is anything else we can help you with!

Helpful Review? 18 People Have Voted
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