Melanie M.
Denver, COMember since January 2019

Reviews (1)

    • Jan 21, 2019
    • Verified Reviewer

    Pimsleur Approach

    Customer service is terrible

    I had lost everything on my computer, 11 months after downloading the lessons and app required. I contacted Customer Service because the website was not allowing me to log in, nor was it sending me an email to change my password. It took 14 days for Customer Service to respond. As expensive as this program is, the CS should be much more responsive to its customers. I was able to reset my log-in, but then the site asked me to verify my account. No problem, right? Last name, phone number, house number, zip...all of that should have been recognizable, but no. It's as if they purged their records and I no longer existed, in less than a year. Customer service is the biggest reason a customer will or will not return. I will NOT return or recommend to a friend.

    Bottom Line: No, I would not recommend this to a friend

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