Dave G.
Boston, MAMember since January 2019

Reviews (1)

    • Jan 24, 2019
    • Verified Reviewer

    Guaranteed Rate

    Lousy agent, poor customer service

    We had a pretty awful experience at Guaranteed Rate. Their agent, Andrew Marquis, was lousy. He was not straightforward from the very beginning, was not helpful and failed to deliver in a timely manner. We told him that we did not want points and he arbitrarily added a point (over $2,000) charge to our estimate and didn't even bother telling us about it. We then went through a few weeks of back and forth emails and phone calls and he kept promising to fix his mistake but never did. Finally, we had to get his manager Shaunt involved to resolve this issue. Andrew then promised us it was fixed. At this point, we already realized he's not the sharpest tool in the shed and emailed his co-worker to confirm only to find out it wasn't. Our lawyer also reported a similar experience of this guy being unresponsive and failing to deliver on time. Overall, dealing with Andrew and having to fix the problems he created was a frustrating experience. We will give credit to his manager, Shaunt, who was apologetic when we spoke to him and helped clean up Andrew's mess.

    Bottom Line: No, I would not recommend this to a friend

    5 people found it helpful

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