I've used this company since 2015. Never had any issues with filing, fees, or advances until this year. The website is set up to guide you each step of the way. 2018 fees consist of a $17 fee to process your tax, then an additional $89 to process. WHAT A RIP OFF this is, the first year I've ever had to pay over $100 to process my taxes. The second disaster comes after you have elected to accept the advance and you're given two option to receive your funds - Direct Deposit or Green Dot. I chose Direct Deposit but noticed there were never any funds deposited. I called customer service in reference to this matter ONLY TO BE TOLD because I chose the option to have my funds direct deposited and not a prepaid Green Dot card, I was no longer eligible. So, my first question is, why am I still being charged an $89 processing fee for an advance I'm not receiving?!
Bottom Line: No, I would not recommend this to a friend
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