I purchased five subscription boxes on 12/15/18 as Christmas gifts for my daughter.
Three were delivered with no problem. The remaining two (Unicorn Dream, and Inspire Me Korea) were not delivered, and have now been double charged. After contacting both the seller and Cratejoy - one Unicorn Dream box was sent out, a month late (4 charges, 1 box).
The duplicate charges have essentially been ignored. I have been attempting to resolve this via the sellers, and Cratejoy for well over a week, with only one response, and no resolution. I have repeatedly emailed and will transcribe copies below. No response, and at this point, I will have to seek resolution through my bank.
Potential subscribers - AVOID AT ALL COST. There are other options. You run a high likelihood of "scam," and it will be a time consuming, and fruitless task to attempt to recover your boxes or funds. Buyer beware.
#1: "Hello, I purchased subscriptions to both "Inspire me Korea" and "Unicorn Dream" boxes on the 12/15/18, and was charged 12/15/18. I was again charged on 1/2/19 for both boxes. Neither have arrived. I tried to contact both sellers. The Unicorn Dream box did respond with a vague "you missed the cutoff for December, the January box will be arriving soon." But, failed to explain why there are TWO charges, and only one promised box. They have not responded to a request for clarification.
The "Inspire me Korea" box has not responded. There are two charges, but no box. No explanation.
My daughter was gifted boxes for Christmas, this is what she wanted. I'm frustrated that I've been charged multiple times for what if starting to feel like a scam by these sellers. (The other boxes ordered have arrived with no problem.)
I'm now in a position of trying to track packages down, and explanations for double charges - without a receipt of good in any form. Or, cancelling subscriptions to boxes that will never arrive, and eating the multiple charges. Then explaining to my child why she won't be receiving these gifts, & then paying for new ones. (Even though I've already paid for each box 2x now.) Neither are acceptable options.
Please help to facilitate an equitable solution - without my resorting to cancellation, and charge backs with the help of my credit card company.
#2: "Hello, thank you for your response.
The January Unicorn box has arrived, and Inspire me Korea has indeed reached out, inclusive of shipping information - but, as I previously noted there have been four(4) charges total, with only promises of two(2) boxes.
Neither Unicorn Dream, nor Inspire me Korea have addressed the double charges (a charge on December 14th, and January 2nd) even with the arrival of both boxes, there are still two(2) charges unaccounted for.
(December charge(x2) = 0 boxes, January charge(x2) = 2 boxes. 2+2 should equal 4, but it seems to be that 2+2=2 in this case.)
Korea did offer to cancel the subscription, with no additional shipments. This means again, two(2) charges, and only promises of one yet to be received (1) box.
This is becoming quite frustrating, and as a customer - I really shouldn't have to chase down errant charges, and missing boxes. I don't mean to be a grump, but I'm an insanely busy single mom, & spending my miniscule amount of spare time doing this definitely sours the experience.
#3: "Hello, I was charged for two months (two different subscriptions) with only one box sent/promised each. This seems to have happened, as I ordered several weeks before Christmas, and was charged for December - but no boxes were sent out. Then charged again in January.
After contacting the sellers, and going through Cratejoy customer service - the January boxes have finally been sent, with only one (of the two boxes sent) received.
I have asked repeatedly (multiple times to sellers, and Cratejoy customer service) as to the status of the additional charges (will I be charged in February? Will I receive additional boxes? Will I be reimbursed? Will I need to file a claim with my credit card company?)
As I have reached out multiple times, with no clear resolution, or reliable response to communication - this is the last attempt that I will make prior to pursuing a charge back through my credit card company.
This situation has gone on too long, and reflects poorly on Cratejoy. Please help me resolve this in an amicable manner, and allow me to be a quiet, happy customer. I hate being put in the position of playing the "bad guy," and forced to waste my time repeatedly chasing this down.
I'm at a loss as to the appropriate channels to pursue, and would very much like to avoid the need to submit applicable reviews, and complaints to the BBB due to a lack of action/communication.
#4: "To whom it may concern.
This is my official last communication (sans response from Cratejoy) prior to proceeding with alternate avenues of resolution.
I have repeatedly tried to resolve this within your organization to no avail, and with minimal response. This is the only form or communication available to customers, and you have not responded in an adequate manner. All documentation of communication has been saved for future needs
I will wait until 1/28/19 COB PST for possible resolution via Cratejoy. I sincerely hope that this is possible, as no customer should have to resort to seeking outside resolution assistance.
I am disappointed, frustrated, and at this point hoping to prevent other customers from going through this. Future customers should be wholly aware of the state of service within your organization - that double, inaccurate, and misleading charges DO occur, and WILL NOT be resolved. That the customer will be solely responsible, and forced to seek to recover funds through their personal financial institutions.
(Let's be honest here - this is absolutely ridiculous, I'm flabbergasted that this is still going on, and that Cratejoy has not responded adequately to extremely valid concerns, and issues in a timely manner. Simply put - "wow.")
I look forward to resolving this WITH YOU, as opposed to pursuing other avenues.
Bottom Line: No, I would not recommend this to a friend
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