Chuck Famageltto
Aurora, OhioMember since February 2016

Reviews (1)

    • Feb 25, 2016
    • Verified Reviewer

    Hum by Verizon

    I think the Hum needs a lot of work, very disappointed

    Overall Experience:

    I do not recommend this to anyone who has a new car or a lease. I have had it since it hit the market, it's very annoying and I dislike it. I get emails everyday, and they are false alerts. I don't know where they come up with these alerts. I took it to the dealership, where I consider them to be professional mechanics, and they hooked my car up to machines for three hours, with no problems, but I still get alternate alerts everyday. That day I called customer service to tell them about these false alerts. I went in the house for 30 minutes, then went back to my car and heard someone talking, and I told them I said good bye, but they said I didn't say good bye. The guy kept calling me Chris, asking "how do you hook this thing up?" I said, "who is this"? He replied "I am a customer", and I said "that's funny, so am I". I said "well, you have a good day", he said "yes, you too". I told him that it's pretty bad when a customer calls another customer's car. How does that work? This is pretty creepy.

    With the false diagnostic alerts, I feel sorry for customers that don't know a lot about cars, and will lose a lot of money to dishonest mechanics. Not recommended, don't was your money.

    Bottom Line: No, I would not recommend this to a friend

    20 people found it helpful

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