I had to take off a semester due to a surgery I had in May of 2017. I spoke to a representative in regards to me returning to school and taking the classes I received an incomplete in. I specifically asked the representative if I complete the classes will I lose my tuition credits who stated incorrect information that I would still be able to keep them because I am completing the classes. After the semester I realized my tuition credits were removed, and when I spoke to my counselor, Tiffany Palmer, she stated I lost them because I would have to take two new classes in order to keep them. I told what was stated to me by the representative from Strayer. She said she would speak to her director in regards to incorrect information given to me which I had to keep getting back to her for a year and a half because she kept forgetting to follow up.
As of today, 2/4/2019, she told me they would not be able to give back the tuition credits because there was no documentation and they no longer record their conversations even though when they answer the phone they state we are on a recorded line. I followed what the information I was given from their rep because they are supposed to know what the policies are for the company they work for especially when given out information to their students attending the school. I lost more than $11,000 of tuition credits that I worked hard for every semester due to an untrained representative. I would not recommend anyone to attend a school who doesn't take responsibility for their representatives. I will continue my education with another university which takes their students' education seriously.
Bottom Line: No, I would not recommend this to a friend
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