Carrie E.
Fort Collins, COMember since February 2019

Reviews (1)

    • Feb 12, 2019
    • Verified Reviewer

    Idol Lash


    Idol Lash is a SCAM. Please do not order from here. I ordered 2 to get 3 more free for $126.80. They sent me a completely different product called Lash Energizer with none of the natural ingredients advertised. I called customer service about returning the Lash Energizer and getting the Idol Lash I had ordered. He informed me that this was the same product and the website was just under revision. I disagreed completely, citing the different ingredients and asked for a refund. He said I could return it by UPS and get a tracking number. When they received the product, I would get a refund. He said I would have to pay for shipping as well as a restocking fee of $10 for my full refund. I said that was ridiculous since they sent me the wrong product and refused, again demanding a full refund. He offered a 25% refund and I could keep the product they had sent. I refused this as well, demanding a full refund and said I would be contacting the Better Business Bureau. He asked me to wait while he checked on something and put me on hold. He then came back and agreed to a "Just this one-time full refund. And you can keep the other product." He said it would take 5-10 business days for the refund to show up on my account. I asked why it would take so long and he said that was company procedure. I told him I was doubtful he would really refund me and that this company was VERY fishy! He assured me I would get a refund, "I'm sure of it!" I think I must have scared the rep because I actually DID get a refund two days later! But DO NOT ORDER THIS PRODUCT! You may not get a rep as jumpy as mine.

    By the way, the BBB said Idol Lash has an "F" rating with them.

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

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