Walter G.
Ontario, CanadaMember since February 2019

Reviews (1)


    • Feb 17, 2019
    • Verified Reviewer

    GoFundMe

    Issues with withdrawal

    My son is under the age of 18 and I had to add myself as the beneficiary, after many attempts I never received the verification email and the deadline was fast approaching. After sending numerous emails to customer support, there were no replies at all. In the meantime, my sons kept getting the reminder emails to withdraw the funds or they were going to be returned. This causes a tremendous amount of stress so I went back into the system and changed the account to my name and did the withdrawal. The confirmation came back stating it would be deposited within 3-4 business days but I have not received anything and the emails keep coming in as reminders to withdraw and asking for ID verification which I have sent.

    I really feel there should be a 1-800 number of better customer support, I have no idea where the status is now and what to do. My son has worked to raise these funds. Please someone from GoFundMe assist me directly. My e-mail address is info[at]waltergalvao.com. Thank you.

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

    Comments (1) Link to this Review
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    • Feb 19, 2019

      GoFundMe T., Customer Happiness Lead

      Thanks so much for reaching out about this, Walter.

      We can see that our team replied to you on February 6th, but it seems like that failed to reach you. We also don't see any other outreaches from you aside from your first message.

      Our team will be following up with you shortly. Would you mind checking your inbox soon? Additionally, we do wish we could offer phone support, but our team can only offer email support at this time. We do apologize for any inconvenience this has caused.

      Keep an eye out for an outreach from us so we can get this resolved soon.

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