Loretta K.
Austell, GAMember since February 2019

Reviews (1)


    • Feb 19, 2019
    • Verified Reviewer

    GoFundMe

    Trying to withdrawal funds

    My 41-year-old sister passed recently and we didn’t have money for a proper burial so I decided to start a GoFundMe which was pretty much unsuccessful and only got $70 in donations and $20 of that was from me just to get it started. I couldn’t figure out how to withdraw the funds. So when I signed it, it said email and password were incorrect. So I tried my old email address and password thinking maybe I accidentally created it with that one, but it rejected that too. So I spent two hours on my phone trying to get some type of help and all I got was a computer generated answer. All that money that y’all collect from people who are already in need and you have no customer service number or even online live help. Couldn’t even find a link to email somebody. I guess if you make it difficult for people to collect their money then maybe they’ll just give up?

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

    Comments (1) Link to this Review
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    • Feb 19, 2019

      GoFundMe T., Customer Happiness Lead

      Thanks for writing in, Loretta.

      Our apologies for the frustrating experience you've had so far.

      Our team tried looking up your name, but we were unable to find your campaign. We want to make sure that this gets resolved, so could you please contact us here?

      https://support.gofundme.com/hc/en-us

      You'll see a "Contact Us" button to send us a message directly. While we're unable to offer phone support, our team will be here to assist you via email.

      Looking forward to hearing from you.

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