Tara C.
Klamath Falls, ORMember since February 2019

Reviews (1)

    • Feb 21, 2019
    • Verified Reviewer


    They will wear you down and steal your money.

    Be aware, you cannot leave a review on SimpliSafe site or most of the others where they have a high rating...it is buyer beware.

    On 7/31/2018 I upgraded an existing system we had from SimpliSafe, from a solicitation to upgrade for a reduced price by returning our old system. We purchased a camera as part of the package but could not get it to work. The cameras did not work and we switched out at least five of them. Two worked for about a week and then went offline and could not be reconnected.

    I have spent at least at least 648 minutes (which is 10.8 HOURS) over a minimum of 28 phone calls to rectify the situation. It took an act of Congress to receive a $59.40 refund for the non-functioning camera. I finally became so frustrated I canceled both our personal and business accounts. We asked for a refund on the system, SimpliSafe refused, stating the order was over 60 days. This was over sixty days because we kept trying to get the camera to work and SimpliSafe continued to insist we replace the camera. I spent hours trying to get this to work from August through the end of November and then waited months to receive the refund after many LONG phone calls being told it was being refunded and then excuse after excuse of why it had not been refunded. I would have given up trying to get the $59.40 back but it is the principal.

    How many people have they stolen money from? People who just give up because you really have little reasonable options. I want to return the system and receive a full refund.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

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