For the past several years I have had the TruGreen people apply their chemicals to my lawn in the hope they could make my lawn look close to the lawn in their TV advertisement. My lawn’s problem has been a combination of crabgrass and spurge. Over three or four years the technicians at my local TruGreen office have repeatedly told me that they would address those weed issues and get me to that great lawn condition I have been paying them for.
Just so you know, the first application of crabgrass killer needs to go down very early in the spring as these pesky weeds need to be eliminated with a pre-emergent weed killer; if you don’t treat for crabgrass early any subsequent summertime chemical attempt to kill them ends up killing the lawn grass. TruGreen failed to treat early once again. After I complained again, they came out and dosed my lawn with weed killer, and killed about a third of my grass. They promised to reseed my lawn in the fall, but never showed up to do so. I canceled once again.
Well, and last week someone from a southern customer service line called to ask why I had canceled. When I explained my really bad experience to the person on the phone, I was told they would have the local Manager give me a call to see if they could make this right. Today a lady called and informed me she was from the local service office and that the on-site manager did not make those sorts of dissatisfied customer calls, and that I needed to deal with her. I told her I was through with TruGreen, and that I was going to make this online post as I felt it very important to let the consuming public know of my completely unsatisfactory experience.
Let me state that I am sure if TruGreen treated every customer as they have treated me they would no longer be in business; it is impossible they are this bad in every office. However, based upon how I was handled, I am totally unsatisfied and feel the local office has completely failed not only to treat my lawn, but the local manager has miserably failed to treat me with any level of customer concern, as demonstrated by his unwillingness to not even speak with me on the phone. If you use TruGreen for lawn care be vigilant and be ready to toss them overboard if they fail to do as promised. Treat for weed early if you hope to have success, and if the service you hire doesn’t show up early in the spring fire them and find another service. Good luck with your lawn.
Bottom Line: No, I would not recommend this to a friend
12 people found it helpfulLink to this Review