Tyler H.
IndianaMember since February 2019

Reviews (1)


    • Feb 22, 2019
    • Verified Reviewer

    CarShield

    Awful, great customer service until you file a claim

    I currently have CarShield. My car had the check engine light pop on approximately 2 to 3 months after purchasing the policy. I took my car into a shop, they took CarShield's info down. They called and were on hold for 4 hours and had to hang up. They called the next day and were on hold again for 3 hours. Finally, they got through, and CarShield told them they had to send an inspector out for the vehicle.

    We didn't hear back from them for a week, I called and they apparently were waiting on maintenance or a purchase invoice to date the vehicle. I gave them the purchase invoice immediately, then we heard nothing for another week. I called my car mechanic, and he has heard nothing. So I call again. This time I am on hold for one hour then am told my mechanic needed to talk with CarShield in regards to my power train. NO ONE was notified of this requirement, and the mechanic is telling me I have to pick the vehicle up or get them in, because the vehicle has been sitting there for 2 weeks.

    So I call again, after 5 minutes, she transfers me to the "claims department." I am on hold for 30 minutes, then a person picks up and asks "How can I assist you today?" I tell them my story and she says well, let me transfer you to the claims department. I say I have been waiting for them for 30 minutes not for another person to transfer me again. She says well, I have to transfer you. I have currently been on hold for 2 hours. The call back service doesn't work according to the receptionist so don't bother with that. Meanwhile, I am paying for this service.

    I get a call back while I am holding, so I answer in hopes that it is my other call that I put in earlier this morning. It wasn't...then when I switched back, I missed the claims department after 2.5 hours of waiting! Absolutely surreal what you have to go through with this company! I will be suggesting to everyone do not use this company! I am already committed and stuck for now, but do not go to this company, it's absolutely ridiculous with what you have to go through!

    Bottom Line: No, I would not recommend this to a friend

    25 people found it helpful

    Link to this Review
    • Feb 25, 2019

      Company Response from CarShield, LLC

      Tyler,

      We are sorry to hear that your administrator has been experiencing higher than normal call volume. Please call us and let us know what we can do to help.


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