I had no issues with this app before. It was convenient and worked pretty fast. I had been using it for a couple of months, even referred my adult children to use it.
Fast forward, I changed my bank account number and all types of issues arose. I wish I knew the names of the two young ladies who helped me before, they were the absolute best. Not today! Today this girl named Estella was condescending in her tone even by chat. I explained to her that it says I can only cash out $4. I make much more than $4 a day. She says then how come your deposit is so low. I explained that I use another bank that apparently they don't partner with so the majority of my check goes there and only a $100 goes into this account every two weeks. Never been a problem. She says it's a problem now. But her answers seemed like she was copying and pasting them. She failed to listen and just kept repeating herself.
Finally I got frustrated and asked for a supervisor. A man named John Q (which seemed like a fake name if you ask me) entered the chat and basically copy and pasted the same answers. I said I never had an issue before, he says well your account was set up wrong. You mean to tell me after months of using it now my account was set up wrong? Then he proceeds to tell me to deposit over 50% of my check into this bank and then I can cash out again. Are you kidding me? You can't tell me where to put my money. My money is split into two different accounts for bill reasons. He just kept saying this is policy. I tried to reason with him telling him I never had an issue before and he kept saying well sorry but this is how it is now.
I was more than frustrated and disappointed and even told the people I referred to delete the app, it's not worth the headache.
Bottom Line: No, I would not recommend this to a friend
3 people found it helpfulLink to this Review