I purchased two Own Zone sets that were being closed out by the retailer. One of the headsets has bad static on the right side and is essentially useless. The sets were on close-out and the retailer does not offer a refund or exchange.
I contacted Own Zone and was informed that "There is nothing we can do." This based on the fact that the item was sold as a closeout. His comment to me was essentially; You paid a reduced price so we won't do anything to help you.
Must say that the other set purchased works very well and am happy with its performance.
I do remember when Sharper Image was a respected brand and line of higher-end gadgets and devices. It is sad to see that this is no longer the case. Truly disappointed in the lack of customer and warranty support. Will not purchase Sharper Image branded items again, based solely on the very poor customer service.
Bottom Line: No, I would not recommend this to a friend
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