I ordered the Legacy Pillow back on January 6, 2019 and still have not received it, and have called them a number of times saying that it has been shipped but still have not heard from them. I would like my order or my money refunded.
Bottom Line: No, I would not recommend this to a friend
17 people found it helpfulLink to this Review
Good Afternoon Ms Ruth,
I do personally want to apologize for any inconvenience or frustration that this may have caused. I did personally look into this (thank you highya for offering customers a place to put order numbers). It does look like your order was shipped and delivered on 3/06. You can verify your tracking information here:
My concern is that it has been shipped but may have been mis-delivered. Which we would need to open a claim with the shipping carrier as well as If that is the case, we will need to have the fulfillment center verify your address & get this reshipped for you immediately.
To ensure that this is resolved quickly for you, please contact us directly at 800-950-0230 (this is our corporate office number) and we will be sure to resolve this as quickly as we can.
Have a Comfortable Day!
Kate @ Contour
P.S. - if you prefer you can email me directly at email@example.com, which is an inbox I monitor directly as well :)