Emma B.
Emma B.
Lexington, KYMember since March 2019

Reviews (1)

    • Mar 12, 2019
    • Verified Reviewer

    Contour Legacy Leg Pillow

    Customer service was rude

    Overall Experience:

    They took two charges out on two different days, who does that? Then the lady was rude. I will never order again. Customer service was very unprofessional. I asked for a supervisor and she said there wasn't one. All I got was the same thing over and over again.

    Bottom Line: No, I would not recommend this to a friend

    15 people found it helpful

    Link to this Review
    • Apr 5, 2019

      Company Response from Contour Products

      Good Afternoon Emma,

      I am so sorry to hear about your experience, and apologize on the behalf of the Customer Service rep that you were interacting with. I do want to address this internally, so if you can provide your order number & date of call, I can have the Customer Service Director find out from the phone records who was the one who handled that call and review the call with them and take necessary remedial actions.

      At Contour, we hold our customers in very high regard. While typically we aim to help resolve pain points related to your pain and discomfort, if your pain point is with us, that is taken very seriously and will be addressed as such.

      Along with any other customer that feels that they have had a negative experience with our brand, whether pre or post-transaction, you can reach me directly at our corporate office in Charlotte, NC Monday - Friday from 8:30 am - 5:00 pm (I typically am around outside those office hours as well). Or if you prefer, I may be emailed at support@getlegacypillow.com.

      Again, I do apologize for the experience you have and rest assured that appropriate action will be taken so you or any other customer ever has to feel that way.

      Have a Comfortable Day!

      Kate @ Contour

Showing 1-1 of 1