I ordered a card more than a month ago, for my son. As of today, I have called Customer Service SEVEN times in reference to not receiving the card. They have charged me a $36.00 annual fee for a card we have no access to. Then they told me the fee was for having access to the mobile app for 30 days. When I called late in the evening (after work), the CSR informed me what I needed was "above her skillset" and I needed to speak with a Manager. When I called back to speak with a Manager, the CSR told me (after leaving me on hold what felt like FOREVER), the Manager said to give it a few more DAYS...after more than a month of calling and emailing back and forth. This company needs to be put out of business. They are just taking people's money. With no intention on sending a card. I wish it was possible to give NEGATIVE STARS.
Bottom Line: No, I would not recommend this to a friend
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