Al S.
FloridaMember since March 2019

Reviews (1)

    • Mar 13, 2019
    • Verified Reviewer

    Contour Legacy Leg Pillow

    Sorry customer service

    I ordered two single deluxe cooling gel and cooling fabric upgrade leg pillows on January 12th, I sent email on March 1st asking about my order. I get an email back on March 3rd saying I needed to update my payment method. They had me down for four pillows with the price of $124.01, I told them I only needed two pillows, they changed the order to one pillow. I got disconnected and called right back and told them I needed two pillows, they informed me they couldn't edit the order, that they could cancel and redo it. It would take another 4 to however many weeks to get the order. Canceled order. These people do not try to help you, bad customer service.

    Bottom Line: No, I would not recommend this to a friend

    15 people found it helpful

    Link to this Review
    • Apr 4, 2019

      Company Response from Contour Products

      Good Afternoon Al,

      For me personally, there is nothing worse than hearing about a customer having a negative experience with us. While we are a small company out of Charlotte, NC after we launched the TV product, we received very high response which we didnt expect - which means we had to outsource some of our customer service. To hear they are not providing the same quality service as we would internally, is something we will work on with that off-site internal team.

      While their customer support is still a reflection of our brand, I do want to make this up to you and rectify any issue you have had. Please contact us directly at 800-950-0230, we are available Mon-Friday from 8:30am - 5:00pm.

      I will make sure our Customer Service team in house takes care of you :)

      Have a Comfortable Day!

      Kate @ Contour

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