I ordered my machine in December 2018. Arrived 1/17/19. Paid for white glove service. They came with no tools. Put it together and the first time I used the machine, pieces fell off and the machine rocked to a point it was unsafe.
Seven phone calls later and five hours on hold, I was sent 16 screws to try and fix myself, and finally had a tech come out. No washers used, screws not secure. Ordered washers. Finally the machine was done on 3/1/19. NordicTrack refused to refund the white glove service because "they had to pay for a tech to come to my house and fix the machine." No consideration to me for a paid product I could not use for three months and not to mention three different 1/2 days of vacation used for their mistakes. AND no manual to show how to operate the machine.
SAVE YOUR MONEY. Service is ridiculous. Should have read the over 700 reviews on Consumer Affairs. Only gave this a one-star rating because in order to post you have to pick a star. Otherwise it would have been ZERO.
Bottom Line: No, I would not recommend this to a friend
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