Rupesh M.
Minneapolis, MNMember since March 2019

Reviews (1)

    • Mar 14, 2019
    • Verified Reviewer

    Google Fi

    Project Fi worst customer service

    One of the worsts customer service I have seen is from Project Fi people. Waiting on the new phone for 5 weeks. It got lost in the transit. The investigation is still open in Project Fi. They started charging for the phone in my account.

    Called customer service, they said they cannot do anything about the cost being charged in the account until the investigation closes out with their third party shipping company. Asked for the supervisor, she said the same thing, we have to wait until shipping handles this. I asked for the shipping number, and she said shipping doesn’t have a number that we can give to customer service. I asked her for her manager who can resolve this situation since it has been 5 weeks. She says, "I am the highest authority that you as a customer can talk to," and she hangs up the phone.

    So basically, I talked to the head of Project Fi, who cannot do anything regarding my account being charged falsely.

    We are paying for the phone that we haven't received. and there is no remedy from Project Fi. I do not recommend dealing with Project Fi anyone. This the worst customer service company.

    Bottom Line: No, I would not recommend this to a friend

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