The company does not stand behind its product. I called to get a new inner pot (they were going to send me the same poorly designed one that is in the trash, don't like eating Teflon) and they later told me they don't have the inner pot to match my model but that they would send me an ENTIRE NEW UNIT. Great! Then I find out they want a $25 check to ship it to me!? In addition to the $20, to send it to them with tracking. So the customer is expected to pay $50 to replace a less than year old item - and pay this to a company that doesn't stand behind its products...no thanks. Buy another brand with a thick bottom stainless steel liner.
Bottom Line: No, I would not recommend this to a friend