Metromile used to have good customer service. It is now completely awful. My device lost its signal due to a dead battery (which has happened multiple times as the device totally drains your battery), I tried to email twice, no response. I called three times and after 30+ minutes on the phone each time, I gave up and just canceled my policy. If I cannot even get a response to a simple question or address overcharges due to signal loss, I worry if I ever actually have an accident as they are impossible to get in touch with. I've never experienced anything like this with an insurance company - stay far away.
Bottom Line: No, I would not recommend this to a friend
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