Jen B.
San Francisco, CAMember since March 2019

Reviews (1)

    • Mar 15, 2019
    • Verified Reviewer

    Metromile Insurance

    Terrible - stay away

    Overall Experience:

    Metromile used to have good customer service. It is now completely awful. My device lost its signal due to a dead battery (which has happened multiple times as the device totally drains your battery), I tried to email twice, no response. I called three times and after 30+ minutes on the phone each time, I gave up and just canceled my policy. If I cannot even get a response to a simple question or address overcharges due to signal loss, I worry if I ever actually have an accident as they are impossible to get in touch with. I've never experienced anything like this with an insurance company - stay far away.

    Bottom Line: No, I would not recommend this to a friend

    23 people found it helpful

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