Tiffany B.
South CarolinaMember since March 2019

Reviews (1)

    • Mar 15, 2019
    • Verified Reviewer


    Joke of a company

    Overall Experience:

    This place is a joke! I tried to pay off the total of my loan, had plenty to cover in the bank only for them to tell me my card was declined. I called the bank back and made sure the limit was increased and the money was good. I gave these crooks a call back and tried my card again, only to have them tell me that it was once again declined. After speaking to four different CSRs and three managers, the third manager finally figured out what they were screwing up and then wanted to run the payment as an ACH with an account and routing number. The information was provided and that payment went through.

    The next day I have three charges on my account totaling $3,704.91 and also causing that particular account to go negative. I call the manager Lashanda back yesterday and was assured that she saw both transactions going back into my bank totaling $2,469.94. I wake up this morning and they have only put back $1,234.97 and the debit transactions they were claiming were "declined" have now hard posted to my bank and been authorized.

    This company is a joke and seems to have zero training in the customer service department or even know how to process payments properly. Not to mention being very shady in general. There is not even a direct line to speak with Lashanda the manager and no direct line to their main office in Chicago, Illinois. You may get there backup in a suburb outside of Chicago, it's a just a roll of a dice. I have been on the phone the past two days for hours trying to get their screw up fixed and still have not gotten it straightened out.

    Do not fall for the good reviews that you see in their website that were probably written by someone compensated for their "great" review, trust me when I say there's a reason they have a C+ rating on BBB's website!

    Bottom Line: No, I would not recommend this to a friend

    20 people found it helpful

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