March 18, 2019: AHS contacted me and was willing to refund the service call. Because of their willingness to work with me and understand my side of the story, I have made this a 2-star review. I still do not like how they are not upfront, nor willing to work before hand with their customers to give them the best experience possible. I do not call them often, only when big problems arise, and it is a learning experience for everything. Do not expect them to diagnose problems, you need to be an educated consumer before calling them for service, and then only call them when you know what the problem for certain that it is covered by warranty. To do that, you must call and talk to a customer representative. That can take over an hour sometimes, so be prepared to spend the morning on the phone.
Bottom Line: No, I would not recommend this to a friend
4 people found it helpfulLink to this Review
You can't talk about American Home Shield without the word "fraud" coming up. In my latest go around with them, my torsion spring broke on my garage door. I have additional coverage for garage door openers. Thinking that since the spring was required for the garage door opener to operate that it would be covered, I called them to schedule a repair. They contacted service technicians and within 2 days they came out. The service tech called for authorization and was denied because the spring was part of the "door" and not the opener. Now being stuck with a non-operational door, I had to get it serviced. The technician told me how much the repair would be, and I paid the full amount. I later receive a charge for my trade service call from AHS, even though they denied coverage. When calling them to complain, they said that since I used them to contact a technician, I still owed them the fee. So this company will charge you even though they deny claims. FRAUD. FRAUD. FRAUD!