If it is necessary to cut the insole to fit, the product cannot be returned.
Because the product would not be refundable, I did not cut the sole and returned it with the 30 days.
48 days after returning the insoles, I received an email asking for a copy of the delivery receipt proving I had made the return within the 30-day time limit.
I supplied the requested document 5 days later. It has now been almost 30 days. No refund.
It has now been 73 days since the insoles were returned.
Bottom Line: No, I would not recommend this to a friend
27 people found it helpfulLink to this Review
Hi Sue. We are sorry to hear about this feedback. We have already followed this up with out Returns department and we look forward to being able to rectify the issue as soon as possible. Please respond to the email that was sent to or you may also call 609-256-4523 or 888-296-2217 for further assistance.