Paul M.
Seattle, WAMember since March 2019

Reviews (1)

    • Mar 22, 2019
    • Verified Reviewer

    Contour Legacy Leg Pillow

    Over charge

    Be careful on your order, you're not charged more than what you ordered. This is what happened in my case. There is no way to contact the merchant. Email is a no reply, phone numbers are recordings, and you must know someone's name to talk too. I ordered one item and billed twice. I finally contacted the bank to stop payment.

    Bottom Line: No, I would not recommend this to a friend

    13 people found it helpful

    Link to this Review
    • Apr 4, 2019

      Company Response from Contour Products

      Good Afternoon Paul,

      I am so sorry for this inconvenience. If you ordered through the automated system, I have been the advocate for updates on that as you are not the only one with valid concerns about it. While I don't want you to be overcharged, I also don't want you to find yourself working at trying to get a resolution (that should be our job). I appreciate you letting us know of your experience. I will bring this up to the Customer Service Director for full resolution.

      If you need to contact anyone moving forward in regards to your Legacy order, please contact me directly. I may be reached Mon-Friday from 8:30 am - 5 pm (office hours - I do check my mail frequently outside of office hours), either by calling 800-950-0230 or via email at (this is a special legacy email I monitor personally).

      I do want to apologize again about any inconvenience that this may have caused, and we will work with both our inside and outside teams for a resolution and a better customer service process.

      Have a Comfortable Day!

      Kate @ Contour

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