Jacque S.
Jacque S.
Member since March 2019

Reviews (1)


    • Mar 27, 2019
    • Verified Reviewer

    Trivago

    Total SCAM!

    Overall Experience:

    Sooooooo angry!

    Re: Hotel booking through Trivago and loveholidays, info@e-loveholidays.com.

    I tried to book a hotel using Trivago. They booked it through lovevacations. I called the hotel to let them know I'd be arriving late and they did not have my reservation. I checked my bank account and the money was taken out for the booking. I then contacted lovevacations, they told me that the hotel did not have any rooms left. I cannot imagine why they would book the room and charge me if the hotel was already booked full. then they said they would refund my money but it would take 4 to 6 days to get it back, which of course is totally unacceptable, so now I don't have a hotel room and I'm out $241.41. Then they charged me another $241.41. Total taken from my bank account $482.82!

    TOTAL SCAM! Trivago also does not have a telephone number for customer support or any type of contact. Share so nobody else gets their vacation messed up.

    Bottom Line: No, I would not recommend this to a friend

    10 people found it helpful

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