They don't honor the "first come first serve" rule, instead, they commit to multiple potential buyers, keep rescheduling appointments until closing on the easiest deal, then cancel the rest; who cares if the other customers had to blocked their day or take a day off work to commit to their appointments. They charge $1200 +/- "Shift Service fee." No other dealers charge such fee...
On Saturday, I scheduled a test drive for the following Monday, they canceled it half hour before the appointment, sighting an issue found with the car. They said they'll get back to me to reschedule, but they didn't. On Monday night I scheduled another appointment for Wednesday and called them on Tuesday to make sure the appointment is set. They said yes, the car was repaired and my Wednesday appointment is good to go, I asked the operator a few questions about the car, she transferred me to my representative. After talking to him for few seconds, he said "you know what, I was going to call you, the concierge who was bringing the car to you tomorrow had called-in sick and we don't have a backup." I said fine, let's reschedule to another day. I picked Friday and they said okay. A couple of hours later they texted me to let me know the car was sold. I'll let the readers draw their own conclusion. I live about an hour away from where the vehicle is and thought if the distance is too far they will let me know. They accepted the appointment; after all, they do charge $1200 +/- "Shift Service fee."
Very poorly executed business model! STAY AWAY!
Bottom Line: No, I would not recommend this to a friend
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