My problem was the 90-day money back guarantee. Well, that is not what it is. They charged you $25.99, when you're sending it back you only get $19.99, and the shipping is about $13. Not a great deal.
Bottom Line: No, I would not recommend this to a friend
11 people found it helpfulLink to this Review
Good Afternoon James,
I understand you are not satisfied with our 90 Night COmfort Guarantee. However, most companies who sell the same type of product do not even offer returns due to health code restrictions (as companies have to physically destroy and dispose of any used and returned items).
I am actually shocked at the cost of shipping. As an avid Amazon shopper myself, I know some tricks that I will pass on to our Customer Service team to share (and possibly put it in our return policy so others know automatically as well).
While I know this doesn't help you now, but any future purchases you make online this may be beneficial:
- Anything under 14 oz - can go USPS First Class (Contour Legacy can be shipped this method and only costs a couple of dollars)
- Any returns should be taken to an actual FedEx or USPS (or other carrier location). I know the stand alone stores often embed some sort of sur-charge into the cost of shipping your product
- Always ask if a seller can provide return labels, even if at a cost to you, it usually includes their discount, which is a much cheaper way to ship your item.
If you have any questions or concerns or just want to chat, feel free to contact me directly at 800-950-0230 or at firstname.lastname@example.org
Have a Comfortable Day!
Kate @ Contour