Dean T.
ArizonaMember since March 2019

Reviews (1)


    • Mar 31, 2019
    • Verified Reviewer

    Capillus Laser Caps

    Piece of junk

    Overall Experience:

    I had some hair transplant work and after a while the new hair started to fall out. My dermatologist prescribed some medications and suggested I try the Capillus Laser Cap. I bought the $2,000 model 202 direct from Capillus. There's a power pack with a cable that you attach to the hat while wearing it. After about three months the cable started coming out of the power pack, but the laser lights still worked. Around two years the laser lights stopped working. I figured the wires to the power pack had completely come loose, so I bought another power pack from Capillus for $60. When I received the new power pack the hat still didn't work. It wasn't the power pack that was the problem; it was the hat. I sent the hat back in for repair at a postal shipping/insurance cost of $170 (Capillus doesn't pay the shipping cost). The hat was repaired and returned to me. After less than a year it stopped working again. I sent it back in to be repaired, for another $170 shipping cost. I'm now into this cap an additional $400 and it still doesn't work.

    I get an email several weeks later asking me to call them. They said it would cost me another $275 to have it repaired. Since it had just been repaired the previous year, I went ballistic. I told them if they don't repair it at their cost to keep the cap because I wasn't paying another cent to have it fixed. That was the end of the conversation. Several weeks later the cap was delivered to my house and I thought, great, they realized that it would be unreasonable to charge me again, so they fixed it at their cost. So, I went to plug it in to try it out and the plug on the end of the cord that comes out of the hat didn't fit my old power pack so I couldn't use it. I called them and they said they hadn't fixed the cap because I wouldn't pay the $275 but that they'd send me a new power pack. I said, why the heck would I want a new power pack for a hat that doesn't work? They sent it anyway, and I promptly threw the hat and the power packs in the trash.

    The hat certainly doesn't stop or regrow hair. My hair continued to fall out while wearing the cap for the short period of time that it worked but there's no way to know if it slowed the loss or not.

    Buyer beware...the quality of this cap is junk.

    Bottom Line: No, I would not recommend this to a friend

    376 people found it helpful

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