Lynne L.
Rhode IslandMember since April 2019

Reviews (1)

    • Apr 17, 2019
    • Verified Reviewer

    Hum by Verizon

    A 2-day nightmare. Buyer beware. Scam?

    I saw a widget on my new phone so curiosity brought me in to see what this was. I only put my email phone and name. I didn't sign anything or agree to the terms or conditions. I received an email stating I was in a 30-day trial and would be charged after that. I immediately contacted Hum to say no way I did not ask for this...service response was " when you put your name number and email it's a partial agreement." No way! I contacted them, made sure I had no account and contacted Verizon immediately with bells and red flags going off. Verizon contacted Hum and made sure I had no account. Today I received an email stating "welcome to your 30-day trial." WHAT!? I called Hum. I was hung up on three times, put on hold over six minutes, all to get this straightened out. Their customer service had me with tech support. Sending me text codes when all I wanted was my name out of their system. I spoke to a Verizon rep who told me any emails sent out by Hum Verizon has copies of. She did not see any Hum emails. She stayed on the phone with me to make sure I would not receive any contact from them. I think it's a scam from China. Their customer service is abysmal.

    Bottom Line: No, I would not recommend this to a friend

    3 people found it helpful

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