I tried to return a duplicate order that was placed and not needed. First customer service rep could not find my order, could not find the phone number, and the order number I gave him could not find. Next he switched me to his supervisor only to get the same response. Then switched to another CS rep who found my order only to be told it was beyond the 30-day return, the website said 90-day return. I paid $31.00, they are returning $19.95, plus I had to pay $10 in postage. What a deal. They should have paid me the money for the stress trying to return an unwanted product.
Bottom Line: No, I would not recommend this to a friend
13 people found it helpfulLink to this Review
Good Afternoon Mary,
I am so sorry that you had this experience. However, I greatly value your feedback, even though it sounds like the outside company we are using for Customer Service is not fully trained in our process, which of course is a reflection of us either way. I do want to address your concerns with the Customer Service Director so it can be rectified immediately.
If you wouldn't mind, please send an email to me directly with your order number so I can have this addressed immediately. You can email me at firstname.lastname@example.org.
Again, I do apologize for your experience, and will work on improving this with the internal and external teams,
Have a Comfortable Day!
Kate @ Contour