I've had my warranty service for my pickup since November 22, 2016. In the interest of full disclosure, I've been a customer of this company since late 2010, early 2011 when my factory warranty on my 2008 Toyota Tundra SR5 expired. The few times that I had to call for service from Warranty Direct, I could not have been more pleased. When my second service neared the expiration in 2016, I received a telephone call from a very nice gentleman who assured me that due to the long-standing relationship with WD and the condition of my vehicle, I could renew with the Standard Advanced Plus coverage.
This is where my opinion of this company changed. No longer were the so-called customer service representatives helpful. Confrontational is the only term that applies. The starter failed, and when the servicing dealer called authorizations, the only thing they would cover was for an AutoZone quality rebuild. I paid the difference.
On Sunday, April 7, 2019, I noticed a pronounced vibration in the driveline and got the pickup to South Toyota in Dallas. The technician removed the prop shaft, discovered that the rear universal joint had failed and damaged the shaft and the yoke also. "Claim Denied." "Normal wear and tear." Yet, page three of my contract clearly states on page 3, DRIVE AXLE(S) "axle shafts, constant velocity joints, universal joints, drive shafts, locking hubs, looking rings, and supports, retainer & bearings.". I read this to the so-called supervisor on April 16, who informed me on April 16 that it did not matter "what that says." I'm looking at the printed copy of my contract sent to my email on April 11th that plainly states "Warranty Direct" on the cover page. "CLAIM DENIED." So, I paid the almost $1,500 invoice.
I have my Tundra back. I will be canceling the remainder of my contract and ask for the prorated value of my premium returned. My spouse will be canceling the "coverage" on her SUV. I'm fully expecting "refund denied" on both.
Would I recommend Warranty Direct to anyone? Family, friend or a complete stranger? Most definitely NOT.
Bottom Line: No, I would not recommend this to a friend
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