Kenrick E.
Plano, TXMember since April 2019

Reviews (1)

    • May 3, 2019
    • Verified Reviewer

    Kuna Smart Home Security

    Changed internet provider and now Kuna will not connect

    Overall Experience:

    I have had my Kuna porch light for 3 years with no problems at all. Cost $199, purchase date December 2015 from Amazon. But when I had to change my internet provider from Spectrum to Frontier, immediately afterward, my Kuna stopped working. I called Kuna tech support, they told me the Bluetooth chip is not working and the unit will have to be replaced I was told I was a premium member by the tech and that they would try to work something out as far replacing the unit, just email a record of purchase to them. I did immediately, and now I am in a holding pattern. I have a yearly subscription, for around $59, so I will be looking forward to seeing how Kuna will responding to this situation, will they screw me or change me half price for a replacement or string me along. I don’t have a leg to stand on, totally out of warranty, this is how you can tell if a company is worth dealing with for the long haul or not (during adversity). 4/27/2019. Will update ASAP.

    Bottom Line: No, I would not recommend this to a friend

    5 people found it helpful

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