Robert N.
Birmingham, ALMember since May 2019

Reviews (1)

    • May 9, 2019
    • Verified Reviewer

    American Home Shield

    Substandard service, refused refund

    Overall Experience:

    I have a home warranty through American Home Shield (AHS). On March 31st I arranged a service visit for a clogged floor drain, a covered service under the contract, through AHS. They arranged for a contractor, to come to fix the clog. The company technician properly diagnosed that the drain was clogged and attempted to clear the clog through the floor drain. He could not clear it and left. We later received a notification from AHS that the contractor said we needed cleanouts installed to clear the clog and installation of such was not covered. We, in fact, already have two cleanouts installed, one inside and one out, but the contractor did not take the time to find and use them. Since AHS said we were not covered and we needed working drains we got another company to clear them. We requested a refund of our service call fee, $75, and AHS refused (2 and ½ hours of phone wait time) even though we believe the work performed was clearly negligent since the contractor did not take the time to find the clean outs, and mistakenly told AHS that we did not have the required clean outs.

    Bottom Line: No, I would not recommend this to a friend

    7 people found it helpful

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