I used the app to get help from a locksmith. I was told I'd be called promptly. 90 minutes later I got a call after another locksmith I paid out of pocket for helping me. I was told by Hum customer service that I would get reimbursed if I mailed a receipt to an address, which surprised me as it's 2019, you would think a fax or scanned receipt would be good.
That was two months ago. I called asking where my reimbursement was. I was told to expect a call in two business days. That was a lie too.
Bottom Line: No, I would not recommend this to a friend